Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafael Rosas

Houston,TX

Summary

High-performing leader and Operations Manager with over 10+ years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Parts Manager

Doggett Warehouse Solutions
10.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership to help reduce miscommunications.
  • Proficiently manage inventory worth over $750K, ensuring optimal stock levels and efficient parts supply operations.
  • Successfully conducted inventory counts with high degree of accuracy, resulting in a minor discrepancy of a positive $623 in last inventory reconciliation.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Ordered parts for customers, repair shops, and service departments for use in all material handling equipment.
  • Increased sales revenue by double digit percentages year over year.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Store Manager

AutoZone
06.2014 - 10.2021
  • Hired and trained for store of up to 18 associates, including evaluating performance and enforcing disciplinary actions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Coached and mentored associates to achieve 10+ employee promotions.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into SMS system.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Regional Foundations Trainer since 2016.

Department Manager

Walmart
04.2010 - 05.2014
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coached, trained and mentored new team members and manager trainees.
  • Handled overstock, restocking and inventory control.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Delegated work to staff, setting priorities and goals.
  • Greeted and assisted all customers daily in high-traffic retailer.

Education

Some College (No Degree) - Applied Science

Lone Star College System
Spring, TX

Skills

  • Budgeting and P&L
  • Sales Tracking
  • Recruiting and Hiring
  • Interpersonal Communications
  • Staff Training and Development
  • Process Improvement
  • Business and Operations Management
  • Inventory Control Management
  • Goal Attainment
  • Complex Problems Analysis

Certification

  • ASE Certified in P2-Parts Expert

Timeline

Parts Manager

Doggett Warehouse Solutions
10.2021 - Current

Store Manager

AutoZone
06.2014 - 10.2021

Department Manager

Walmart
04.2010 - 05.2014

Some College (No Degree) - Applied Science

Lone Star College System

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Rafael Rosas