Rafael Santiago-Torres
McDonough,GA
Summary
Bilingual in Spanish and English, focused and results-oriented professional with over 5 years of experience in customer service, training, and training program management. Creative problem solver with a proven ability to provide team-spirited leadership to maximize productivity. Strong communication skills consistently exceed company goals. Proficient in developing and implementing training programs and customer support initiatives with high energy and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bilingual Medical Case Manager
Positive Impact Health Centers
06.2022 - Current
- Provide comprehensive medical case management services within the clinic program, adhering to guidelines established by HRSA/Ryan White and the Metropolitan Atlanta HIV Health Services Planning Council
- Key responsibilities include conducting bio-psychosocial assessments using mandated screening tools for both new and returning patients
- Actively collaborate as part of an interdisciplinary care team to evaluate patient needs and coordinate appropriate service referrals
- Additionally, assist patients in navigating medication access programs such as ADAP and pharmaceutical assistance programs, ensuring ongoing eligibility
- Cultivate a network of community resources and meticulously document patient interactions, referrals, and consultations using the agency's electronic medical record system and reporting software
- Upholding strict adherence to state and federal laws, as well as HIPAA regulations, is paramount in daily practice
- Support agency administration by contributing to the development of long-term plans, including goals and objectives, under the guidance of supervisor
- Consistently adhere to all agency policies and procedures, including those related to conflict of interest
- Also prepared to undertake additional duties as assigned, contributing to the overall effectiveness and success of the clinic program.
Spanish Teacher
Eagles Landing High School
08.2021 - 06.2022
- Design and implement instructional plans aimed at fostering proficiency in the Spanish language and providing practical insights into Spanish culture
- Additionally, establish and execute school-wide behavioral support processes to cultivate a positive learning environment
- Communicate student progress and educational plans clearly and effectively with both students and their families, ensuring transparency and collaboration in their academic journey.
Training Coordinator
Pinnacle Services LLC
12.2018 - 06.2021
- Training Coordinator, Instructor, and Proctor specializing in NCCER Assessments and ACT Work Keys Online Tests, conducted via Extranet CBT and HASC-ARSC CBT platforms
- On-site Test on Extranet CBT, HASC-ARSC CBT platforms
- As a Safety Basic Orientation Plus Instructor, trained over 800 students annually
- Responsibilities include staffing training sessions, setting up visual aids, equipment, and classroom displays to enhance lesson delivery
- Accessing and managing proficient in securing testing materials and workers' certifications while maintaining confidentiality
- Additionally, manage accounts, certifications, and licenses for groups of workers across various disciplines in the industrial sector.
Field Inspector & Operations Assistant
OTI / AMSPEC LLC.
03.2015 - 12.2018
- Experience as a Field Inspector specializing in shore tanks gauging and sampling of crude oil, fuel oil, gasoline, blendstock, and diesel
- Proficient in performing product sampling on vessels and have worked flexible hours, including night shifts, weekends, and holidays
- Meticulous in completing all paperwork, promptly identifying and resolving any discrepancies
- Furthermore, ensure operational readiness, safety, and cleanliness of equipment and tools
- Consistently provided friendly and efficient service to customers, adeptly managing challenging situations
- Success is attributed to effective task prioritization and a strong work ethic, consistently exceeding set goals.
Social Worker
DFCS PUERTO RICO (PUBLIC AND PRIVATE SECTOR)
10.2007 - 02.2013
- Visited homes, inspected surroundings, and interviewed family members to assess needs and provide informational resources
- Completed home welfare checks to align with state and program guidelines
- Maintained case records and legal documentation
- Attended court proceedings
- Developed rapport to create a safe and trusting environment for care.
Education
Bachelor of Arts in Social Work -
Pontifica Universidad Catolica
Ponce, PR05.2007
Skills
- Microsoft Office Suite
- Training and Program Management
- Customer Satisfaction and Retention
- Workflow Management
- Case Management
- Social Work
- Flexible & Adaptable
- Presentation skills
- Teamwork
- Computer skills / Trouble shooting
- Relationship building
- Cultural Competency
- Care Coordination
- Case Documentation
- Clinical assessment
- Interdisciplinary Collaboration
- Quality Improvement
Certification
- HASC-HOUSTON SAFETY COUNCIL/ BASIC PLUS INSTRUCTOR /NCCER ASSESSMENT COORDINATOR & PROCTOR FIRST AID/CPR-AED CERTIFICATE
- LICENSE BSW #11611
Timeline
Bilingual Medical Case Manager
Positive Impact Health Centers
06.2022 - Current
Spanish Teacher
Eagles Landing High School
08.2021 - 06.2022
Training Coordinator
Pinnacle Services LLC
12.2018 - 06.2021
Field Inspector & Operations Assistant
OTI / AMSPEC LLC.
03.2015 - 12.2018
Social Worker
DFCS PUERTO RICO (PUBLIC AND PRIVATE SECTOR)
10.2007 - 02.2013
Bachelor of Arts in Social Work -
Pontifica Universidad Catolica
- HASC-HOUSTON SAFETY COUNCIL/ BASIC PLUS INSTRUCTOR /NCCER ASSESSMENT COORDINATOR & PROCTOR FIRST AID/CPR-AED CERTIFICATE
- LICENSE BSW #11611
Similar Profiles
Rickie McMillanRickie McMillan
Certified Medical Assistant, Senior at UPMC-Womens And Bladder Pelvic HealthCertified Medical Assistant, Senior at UPMC-Womens And Bladder Pelvic Health
Edwin SarabiaEdwin Sarabia
Senior Data Analyst at POSITIVE IMPACT HEALTH CENTERSenior Data Analyst at POSITIVE IMPACT HEALTH CENTER
Lindzee BateyLindzee Batey
Lead Registered Dental Assistant at Positive ImpactLead Registered Dental Assistant at Positive Impact