Johanna Manzueta
McDonough,GA
Summary
Senior Psychology & Human Services student with extensive experience in client support, confidentiality, and problem-solving. Skilled at building rapport with diverse populations, managing sensitive information, and guiding individuals in high-pressure environments. Aspiring to apply transferable skills and academic training to a career in school counseling and psychology.
Overview
11
11
years of professional experience
Work History
Test Administrator
Pearson Vue
01.2014 - 01.2018
- Supported diverse individuals through testing processes, ensuring clarity of instructions and reducing test anxiety.
- Enforced strict confidentiality and testing regulations to maintain integrity and fairness.
- Managed updates to computer programs and systems, ensuring accurate functionality.
- Provided professional customer service while addressing client needs in high-pressure situations.
Pharmacy Technician
Rite Aid
01.2010 - 01.2014
- Assisted patients by translating prescriptions and explaining medication instructions clearly.
- Verified insurance information and navigated complex systems to ensure patients received care.
- Maintained confidentiality while handling sensitive health records and prescriptions.
- Provided support and empathy to individuals managing health concerns.
- Applied attention to detail in measuring, counting, and preparing prescriptions accurately.
Manager
Radio Shack
01.2007 - 01.2012
- Mentored and supervised staff, fostering teamwork and professional growth.
- Resolved conflicts and provided guidance to employees and customers.
- Ensured accurate handling of financial transactions and daily bank deposits.
- Managed inventory and maintained organized systems for store operations.
- Delivered excellent customer service, actively listening to customer concerns and finding solutions.
Education
Bachelor of Science - Psychology & Human Services
Clayton State University
Morrow, GA01.2026
Certified Pharmacy Technician - undefined
Berdan Institute
Wayne, NJ01.2010
Skills
- Bilingual (English & Spanish) – strong cross-cultural communication skills
- Knowledgeable in ethical guidelines and confidentiality protocols
- Detail-oriented with experience handling sensitive documentation
- Ability to build trust and provide supportive client interaction
- Strong organizational and time-management skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
Timeline
Test Administrator
Pearson Vue
01.2014 - 01.2018
Pharmacy Technician
Rite Aid
01.2010 - 01.2014
Manager
Radio Shack
01.2007 - 01.2012
Certified Pharmacy Technician - undefined
Berdan Institute
Bachelor of Science - Psychology & Human Services
Clayton State University
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