RAFAEL SANTOS
Boylston,USA
Summary
Dynamic Licensed Practical Nurse (LPN) and accomplished Clinical Director with prior experience as Resident Care Director, currently excelling as the Assistant Resident Care Director at Stonebridge at Burlington. Possesses a deep understanding of Northbridge's operational framework, complemented by a proven track record in achieving regulatory compliance and fostering a culture of excellence through comprehensive staff training and oversight. Prepared to transition to the Resident Care Director role at Carriage House at Lees Farm, committed to the 'Love Well, Love Life' philosophy that enhances resident satisfaction and quality of care. Results-oriented leader dedicated to driving operational success and elevating care standards within the community.
Overview
4
4
years of professional experience
Work History
Assistant Resident Care Director
Stonebridge at Burlington
03.2025 - Current
- Developed and implemented individualized care plans for residents, ensuring compliance with regulatory standards.
- Managed the pre-move in assessment and documentation process for all new residents, ensuring meticulous record-keeping and regulatory readiness, which directly supports facility compliance.
- Facilitated family meetings to discuss care updates, strengthening relationships between residents and their support networks.
- Monitored and audited the Nursing Department's adherence to all Northbridge policies and critical documentation, including enforcing the procedural calendar, binders, and maintaining regulatory readiness.
Resident Care Director
The Branches of Marlborough
05.2024 - 03.2025
- Achieved the facility's first-ever successful QRS audit, demonstrating a commitment to and implementation of stringent quality standards and regulatory compliance.
- Led and mentored a team of care staff, ensuring high-quality resident care and strict regulatory compliance.
- Implemented a revamped medication management system, resulting in a significant reduction in medication errors and enhanced resident safety.
- Enhanced resident safety by revamping the emergency pendant system, reducing response times by 90%.
- Cultivated strong relationships with residents, families, and healthcare teams, ensuring comprehensive and compassionate care and fostering resident retention.
- Developed and executed personalized care plans, demonstrating expertise in dementia care and enhancing resident well-being across the assisted living community.
Care Nurse Supervisor
Leominster Crossings
06.2022 - 05.2024
- Served as a trusted leader, effectively managing responsibilities and guiding staff in the absence of the Resident Care Director.
- Awarded Employee of the Month for consistent, thorough resident reassessments and effective assessments of prospective residents.
- Proactively assessed resident health, implementing timely interventions and problem-solving to ensure optimal care.
- Applied extensive dementia care expertise, including personalized care plan implementation and behavior management, within a dedicated memory unit.
- Ensured strict adherence to Benchmark procedures and regulations, maintaining high standards of safety and care.
Staff Nurse
Sterling Village Skilled Nursing & Rehabilitation Center
03.2022 - 06.2022
- Administered IV antibiotics with strict aseptic technique, monitoring patient responses and managing side effects.
- Collaborated with PT/OT to implement comprehensive rehabilitation plans.
- Supervised and coordinated CNAs to ensure efficient and high-quality patient care.
- Educated patients and families on conditions and recovery expectations.
Staff Nurse
Fitchburg Healthcare
06.2021 - 03.2022
- Awarded Employee of the Month for exceptional leadership during staff shortages, ensuring continuity of care.
- Administered medications via multiple routes (oral, IV, PEG tubes, IM) and monitored patient responses.
- Evaluated and addressed wounds, behavioral concerns, and medical symptoms.
- Assessed patient needs and implemented care plans in collaboration with the multidisciplinary team.
Education
Licensed Practical Nurse -
Northern Essex Community College
Haverhill, MASkills
- Resident Care Management:
- Dementia Care & Memory Unit Expertise
- Service Plans & Assessments
- Hospice Care
- Medical Records Management & Auditing
- Safety Practices
- Leadership & Management:
- Strong Leadership
- Staff Training & Development
- Quality Assurance & Regulatory Compliance (QRS)
- Healthcare Technology
- Communication & Interpersonal:
- Family Communication & Conflict Resolution
- Fluent in Portuguese
- Intermediate in Spanish
Accomplishments
- Regulatory Excellence (Dec 2024): Led The Branches of Marlborough nursing department to achieve the community's first-ever passing score on the internal Quality Review Survey (QRS), demonstrating expert policy execution and facility-wide compliance.
- Employee of the Month - October 2023 (Leominster Crossings)
- Employee of the Month - March 2022 (Fitchburg Healthcare)
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Resident Care Director
Stonebridge at Burlington
03.2025 - Current
Resident Care Director
The Branches of Marlborough
05.2024 - 03.2025
Care Nurse Supervisor
Leominster Crossings
06.2022 - 05.2024
Staff Nurse
Sterling Village Skilled Nursing & Rehabilitation Center
03.2022 - 06.2022
Staff Nurse
Fitchburg Healthcare
06.2021 - 03.2022
Licensed Practical Nurse -
Northern Essex Community College