Rafael Serrano
Pittsburg
Summary
Detail-oriented supervisor recognized for mentoring staff and enhancing communication within teams. Skilled in conflict resolution and safety compliance, ready to leverage expertise to drive operational success and team cohesion.
Overview
8
8
years of professional experience
Work History
Supervisor
Performance Contractors
Morgan City, LA
08.2025 - Current
- Supervised daily operations to ensure compliance with company safety standards.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Trained new employees on operational procedures and safety protocols.
- Monitored performance metrics to identify areas for improvement and implement solutions.
- Conducted regular inspections of equipment to ensure proper functionality and safety compliance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Performance Contractors
Morgan City, LA
03.2024 - 03.2025
- Assisted in resolving employee conflicts to maintain a positive work environment.
- Implemented process improvements that streamlined operations and reduced downtime.
- Collaborated with management to develop training programs for skill enhancement among staff.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Supervisor
PCL Construction
Baytown, TX
02.2022 - 03.2024
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Macdermott
La Porte, TX
06.2020 - 02.2022
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Supervisor
Flour Daniels Construction
Freeport, TX
07.2018 - 11.2019
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
High School Diploma -
EST 21
Guanajuato Mexico05-2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Processes and procedures
- Staff discipline
- Schedule development
- Conflict resolution
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Supervisor
Performance Contractors
08.2025 - Current
Supervisor
Performance Contractors
03.2024 - 03.2025
Supervisor
PCL Construction
02.2022 - 03.2024
Supervisor
Macdermott
06.2020 - 02.2022
Supervisor
Flour Daniels Construction
07.2018 - 11.2019
High School Diploma -
EST 21