Rafael Silva
Quality Assurance Director
Tarzana,CA
Summary
Successful Executive Director with over 7 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-culture team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Dedicated Quality Assurance Director professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Executive Director
Glen Park Senior Living
Glendale, California
11.2015 - Current
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Interviewed, supervised and motivated 31 staff members to achieve optimal productivity.
Quality Assurance Director
Glen Park Senior Living
Glendale , California
03.2000 - Current
- Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Enforced compliance with government regulations and company policies.
- Implemented best practice policies for patient education and patient and staff safety.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
Education
High School Diploma -
North Hollywood Senior High School
North Hollywood, CA 05.2001 -
Skills
Policy and procedure adherence
Case management
Team Bonding
Timeline
Executive Director
Glen Park Senior Living
11.2015 - Current
High School Diploma -
North Hollywood Senior High School
05.2001 -
Quality Assurance Director
Glen Park Senior Living
03.2000 - Current