Sarah "Cam" Rutledge
Hanover,PA
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Director
ReliableCare USA
HANOVER
09.2025 - Current
- Led strategic initiatives to enhance operational efficiency and improve patient care outcomes.
- Developed and implemented organizational policies ensuring compliance with healthcare regulations.
- Ensure compliance with Office of Long-Term Living (OLTL), Office of Developmental Programs (ODP), and Department of Health standards, maintaining readiness for audits and inspections
- Collaborated with executive team to define long-term vision and strategic goals for the organization.
- Oversaw budgeting processes, aligning financial resources with operational priorities and growth strategies.
- Spearheaded quality improvement initiatives, resulting in enhanced patient satisfaction and program effectiveness.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Build and maintain strong relationships with clients and families, ensuring individualized care and high satisfaction.
- Design and implement service programs that enhance continuity of care, client outcomes, and operational efficiency
Board of Directors Member
Pennsylvania Homecare Association
Harrisburg, PA
01.2023 - Current
- Provided strategic guidance on policy development and advocacy for home care services.
- Led initiatives to promote awareness of homecare issues impacting community health outcomes.
- Collaborated with stakeholders to enhance industry standards and best practices in home care.
- Facilitated board meetings to ensure alignment on organizational goals and objectives.
- Evaluated organizational performance metrics to drive improvements in service delivery.
- Co-Chair of the Education Committee
- Member of the executive Committee
Program Manager
PennCares Support Services
Hanover, PA
10.2020 - Current
- Training & Development: Assist in the development and implementation of an 8-hour hands-on, in-person training program for DCWs to enhance skills and regulatory compliance
- Behavioral Health
- Crisis Management
- Home health
- Scheduling & Staffing
- Incident Reporting & Documentation: Enter critical incidents into HCSIS and DOH systems within required timeframes, ensuring timely and accurate reporting
- Collaboration & Quality Care: Work closely with Service Coordinators and Managed Care Organizations (MCOs) to ensure quality care for consumers and effective service delivery
- Program Management
- Organizational growth
- Regulatory compliance
- Documentation Review
- Industry Improvement & Advocacy: Actively participate in discussions, meetings, and activities aimed at improving the homecare industry
- Collaboration & Stakeholder Engagement
- Promote Best Practices: Share and discuss best practices for improving care delivery and operational efficiency in the homecare field
- Reviewed financial reports, budgets, and audit results to monitor the organization’s fiscal health.
- Developed and implemented strategies to drive organizational growth and development.
- Policy & Procedure Management: Write, update, and maintain agency policies and procedures in line with regulatory and organizational standards
- Stakeholder Communication: Attend meetings and conferences with external agencies to remain informed on industry trends, best practices, and regulatory changes
- Policy writing
Psychiatric Technician
WellSpan Health
Mount Gretna, PA
11.2018 - Current
- Client Support & Care
- Emotional Regulation & Coping Strategies: Help clients manage and regulate emotions, moods, and behaviors, introducing and reinforcing positive coping strategies for long-term mental health and wellbeing
- Safety & Supervision: Maintain a safe environment for a pod of 13 or more adolescents or children, ensuring supervision and intervention as needed to prevent harm
- Crisis Management & Intervention: Provide immediate support during emotional crises, including managing behavior concerns and ensuring the safety of clients in high-stress situations
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Family Advocate
Pressley Ridge
York, PA
10.2017 - 09.2018
- Court Advocacy & Testimony
- Treatment & Safety Plans
- Case Management
- Identified available community resources and programs for families of disabled children.
- Developed individualized service plans for families, resulting in improved well-being and stability.
Direct Care Staff
Lifes new beginning
York, PA
08.2016 - 10.2017
- Independent Living Support
- Life Skills Training
- Compliance & Training
- Safety & Crisis Management
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
Education
Kaplan University
03-2025
Certificate - Dementia Care
Naturalistico
03-2026
Skills
- Case Management
- Documentation
- Strategic planning
- Social Work
- Regulatory Compliance & Oversight: Ensure agency adherence to OLTL, DOH, and ODP regulations
- Financial & Budget Management
- Policy & Procedure Management: Write, update, and maintain agency policies and procedures in line with regulatory and organizational standards
- Stakeholder Communication: Attend meetings and conferences with external agencies to remain informed on industry trends, best practices, and regulatory changes
- Policy writing
Certification
- Focusing on enhancing quality of care, advocating for policy changes, and addressing workforce challenges
- Workforce Development: Contribute to initiatives that support workforce development, including efforts to recruit, train, and retain homecare professionals, with a focus on improving job satisfaction and performance
- CPR
- Driver’s License
Timeline
Executive Director
ReliableCare USA
09.2025 - Current
Board of Directors Member
Pennsylvania Homecare Association
01.2023 - Current
Program Manager
PennCares Support Services
10.2020 - Current
Psychiatric Technician
WellSpan Health
11.2018 - Current
Family Advocate
Pressley Ridge
10.2017 - 09.2018
Direct Care Staff
Lifes new beginning
08.2016 - 10.2017
Kaplan University
Certificate - Dementia Care
Naturalistico