Rafael Smith
Brownsville,TX
Summary
Dedicated Detention Officer with expertise in incident response, de-escalation techniques, and compliance enforcement. Proven ability to ensure facility safety and streamline processes. Known for strong problem-solving and conflict resolution skills, contributing to safety and operational efficiency.
Overview
4
4
years of professional experience
Work History
Detention Officer
Akima
Los Fresnos, Texas
11.2024 - Current
- Monitored inmate behavior to uphold facility safety and prevent incidents.
- Ensured detainee compliance through strict enforcement of facility regulations.
- Responded swiftly to incidents, utilizing de-escalation techniques to manage conflicts.
- Performed regular inspections for contraband and potential safety issues in detention areas.
- Documented daily activities and incidents in reports to maintain operational transparency.
- Provided support during emergency situations, ensuring adherence to safety protocols.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Assisted in transporting inmates between designated locations when necessary.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Coordinated with medical staff to facilitate timely healthcare services for detainees.
Border Patrol Processing coordinator
Department of Homeland Security
Artesia, New Mexico
03.2024 - 10.2024
- Coordinated processing workflows for sensitive information in compliance with federal regulations.
- Reviewed incoming requests to prioritize processing and allocate resources effectively.
- Conducted quality assurance checks on processed documents to ensure accuracy and compliance with federal regulations.
- Maintained up-to-date knowledge of policy changes affecting processing operations and compliance standards.
- Trained new team members on processing protocols and procedures to enhance team knowledge and consistency.
- Supported team members with complex processing tasks.
- Developed and maintained filing systems for processed documents.
Intake Specialist
Octagon
Brownsville, TX
02.2023 - 03.2024
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Managed intake documentation to maintain accurate client records.
- Collaborated with team members to streamline intake processes and improve workflow.
- Coordinated with external agencies to facilitate seamless continuity of care for clients.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Collaborated with legal teams to prepare cases for hearings and appeals.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TX06-2022
Skills
- Inmate monitoring
- Incident response
- De-escalation techniques
- Emergency response
- Compliance enforcement
- Body and cell searches
- Restraint techniques
- Document management
- Process coordination
- Workflow improvement
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Professionalism
- Spanish fluency
Timeline
Detention Officer
Akima
11.2024 - Current
Border Patrol Processing coordinator
Department of Homeland Security
03.2024 - 10.2024
Intake Specialist
Octagon
02.2023 - 03.2024
High School Diploma -
Simon Rivera High School