Rafael Soria Jr
Dallas,United States
Summary
Dynamic Dispatch & Office Manager with 5 years of experience supervising staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively have a positive result in all areas of operation.
Overview
5
5
years of professional experience
Work History
Dispatcher Manager
Roadstar Trucking Services LLC
02.2020 - Current
- Being in touch with the customers about delivery details such as pickup or delivery times
- Create dispatch documents along with generating invoices
- Keep track of dispatching orders, delivery routes, route adjustments, prices, and pickup/delivery timelines
- Ensure that all trucks sent out will comply with transportation regulations and laws
- Track driver logs each day for dispatched orders
- Monitor truck repairs or breakdowns, ensure they are taken care of and have gone through regular maintenance
- Increased productivity with well-coordinated office workflow and strategic task delegation
- Monitored office supply inventory and facilitated replenishment
- Processed bills and invoices, maintaining timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Closely monitored dispatch board to triage and prioritize over 100 + daily calls.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Property Manager
ESC Federal
03.2017 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
High School Diploma - Business
Moises E Molina High School
05.2018
Skills
- Trucking Dispatching
- Social Media Networking
- Office Meetings
- Workflow Processes
- Organizational Standards
- Document Scanning
- Staff Recruiting
- Outstanding Communication Skills
- Billing and Coding
- Digital Archiving
- Database Management
- Critical Thinking
- Fleet Dispatching
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Dispatcher Manager
Roadstar Trucking Services LLC
02.2020 - Current
Property Manager
ESC Federal
03.2017 - 12.2019
High School Diploma - Business
Moises E Molina High School