Rafael Souza
Elizabeth,NJ
Summary
-Dedicated Rideshare Driver with experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
-High-performing rideshare driver bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.
-Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Rideshare Driver
Lyft
Elizabeth, NJ
09.2021 - Current
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Delivery Driver
Gallow Distribulters
Elizabeth, NJ
05.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Adhered to safe lifting techniques to avoid injuries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Restaurant Manager
Chateau Madrid
Carteret, NJ
11.2010 - 05.2020
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively participated in ongoing customer service programs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Education
GED -
Kearny High School
Kearny NJ02.2013
Skills
- Routine Vehicle Maintenance
- Passenger Reviews or Endorsements
- Tires and Brakes Inspections
- Customer Service
- Problem Solving
- Commercial Drivers License CDL
- Route Planning and Documentation
- Vehicle Safety and Maintenance
- Time, Mileage and Fuel Tracking
- Communication and Interpersonal Skills
- Dependable and Trustworthy
- GPS Navigation
- Clean Driving Record
- Schedule Coordination
- Efficiency and Time Management
- Customer Relationships
- Knowledge of Local Area Amenities
- Flexible Days, Hours and Locations
- Federal and State Driving Regulations
- Valid Driver's License
- Passenger Comfort
- Minor Vehicle Repairs
Portuguese, Spanish and English
Portuguese and English I can read, speak and write fluently.
Spanish I can read and speak fluently.
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rideshare Driver
Lyft
09.2021 - Current
Delivery Driver
Gallow Distribulters
05.2021 - 09.2021
Restaurant Manager
Chateau Madrid
11.2010 - 05.2020
GED -
Kearny High School
Similar Profiles
Stanley DestraStanley Destra
Driver at LyftDriver at Lyft
Jose R Acuna RangelJose R Acuna Rangel
Lyft Driver at LyftLyft Driver at Lyft
Emil Marian BadeaEmil Marian Badea
Lyft Driver at LyftLyft Driver at Lyft
Cynie PaloCynie Palo
Rideshare Driver at LyftRideshare Driver at Lyft
Joseph CastilloJoseph Castillo
Sales Associate at Calvin KleinSales Associate at Calvin Klein