Rafael Swinney
Newnan,USA
Summary
Warehouse Logistics - Customer Service & Client Relations - Data Entry – Computer Skills - Results-Driven - Proven ability to meet production demands and Highly Enthusiastic for new opportunities to demonstrate my abilities and experience - Machine technician hydraulic operator paint mixer Quality control inspector
Overview
24
24
years of professional experience
1
1
Certification
Work History
Machine Technician
Yamaha Motor Manufacturing
Newnan, GA
06.2023 - Current
- Operated and maintained machinery for efficient production processes.
- Conducted quality inspections to ensure adherence to manufacturing standards.
- Assisted in troubleshooting mechanical issues to minimize downtime.
- Collaborated with team members to optimize workflow and enhance productivity.
Sales
Comcast/Xfinity
11.2015 - 07.2022
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Developed tailored sales strategies for each territory, optimizing market penetration and overall sales growth.
- Boosted sales revenue by developing and implementing effective sales support strategies.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
Warehouse associate/ A/C part inspector/Machine Operator
TACG Distribution Center
05.2014
Warehouse Associate/Quality Control/Packer/Scanning/Shipping & Receiving/Parts Inspector/Heavy & Regular Machine Operator
Resource MFG
08.2015 - 10.2019
General Warehouse/Forklift Operator Certified/Shipping & Receiving/RF Scanning systems
Genco Distribution Center
02.2013 - 04.2014
Customer service/inventory/sales/Utility Van operator
SEAR
03.2012 - 01.2013
Customer service/Sales/Carpet tech/Operate Equipment
Stanley Steemer
02.2004 - 01.2012
Stock Clerk/Customer Service/Packing/Scanning/Forklift Operator
Cost Plus World Market
03.2002 - 04.2003
Education
No Degree -
Emory University
Atlanta, GAInsurance Adjuster -
Hurricane Academy
Florida City, FL06.2022
High School Diploma -
Stone Mountain High
Stone Mountain, GA01.1999
Skills
- Demonstrated exceptional verbal and written communication abilities
- Demonstrated active listening skills to enhance team communication and collaboration
- Demonstrated exceptional organizational abilities to streamline workflows and enhance productivity
- Facilitated conflict resolution processes to enhance team collaboration
- Demonstrated rapid acquisition of new skills and knowledge in diverse environments
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Demonstrated proficiency in Microsoft Windows operating systems
- Exhibited professional and courteous demeanor in all interactions
- Assisted in processing incoming shipments and organizing outgoing deliveries Supported inventory management by tracking stock levels and maintaining accurate records Collaborated with team members to ensure timely and efficient handling of goods
- Executed invoice processing procedures to ensure timely payments and maintain vendor relationships
Certification
- 2019 License Insurance Adjuster
- 2023 Lock Out Tag Out Certification
- 2023 Confined Space Certification
Customer Care & Assistance
Worked with company Computer systems such as Live Support and diligently completed all assigned tasks meeting deadlines and working overtime when required or as needed.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Customer Service
Researched, calmed and rapidly resolved client conflicts and prevention on loss of key accounts.
Production Output
Meet deadlines and meet production expectations with 100% Accuracy and 100% Quality Standards.
Equipment Operations
Certified Forklift Operations; Sit Down FL, Cherry Pickers, EPJ’s, Reach Lifts, General Maintenance Cleaning Equipment Certified, 5S and Housekeeping Standards.
Timeline
Machine Technician
Yamaha Motor Manufacturing
06.2023 - Current
Sales
Comcast/Xfinity
11.2015 - 07.2022
Warehouse Associate/Quality Control/Packer/Scanning/Shipping & Receiving/Parts Inspector/Heavy & Regular Machine Operator
Resource MFG
08.2015 - 10.2019
Warehouse associate/ A/C part inspector/Machine Operator
TACG Distribution Center
05.2014
General Warehouse/Forklift Operator Certified/Shipping & Receiving/RF Scanning systems
Genco Distribution Center
02.2013 - 04.2014
Customer service/inventory/sales/Utility Van operator
SEAR
03.2012 - 01.2013
Customer service/Sales/Carpet tech/Operate Equipment
Stanley Steemer
02.2004 - 01.2012
Stock Clerk/Customer Service/Packing/Scanning/Forklift Operator
Cost Plus World Market
03.2002 - 04.2003
No Degree -
Emory University
Insurance Adjuster -
Hurricane Academy
High School Diploma -
Stone Mountain High