Rafael Ventura
Bronx,NY
Summary
Bilingual professional with a background in computer network technology. Passionate about providing exceptional customer service. Fluent in Spanish and English. Skilled in computer technology. Seeking to contribute to a customer service team.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Driver
Uber And Lyft
New York, NY
06.2015 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Enhanced customer satisfaction by providing courteous and professional service.
- Achieved consistently high customer scores due to exceptional service.
Lead Compounder
Perrigo New York
Bronx, NY
06.2020 - 11.2020
- Maintained compliance with established protocols and guidelines while performing manufacturing and compounding tasks.
- Conducted equipment setups and monitored manufacturing processes.
- Ensured equipment, containers, and work areas were kept clean
- Collaborated with quality assurance inspectors and adhered to safety protocols.
- Communicated effectively with colleagues and supervisors to ensure smooth operations.
- Recorded information on batch production records in accordance with regulatory requirements.
- Followed safety protocols when handling hazardous materials such as flammables or corrosives.
- Maintained accurate inventory of raw materials, supplies, and finished goods.
- Reviewed documents such as labels, packaging instructions, and patient profiles prior to release of product.
- Completed all paperwork and batch documentation efficiently.
- Read specifications and blueprints to determine locations, quantities and sizes of material required.
Mechanic Assistant
Ramos Autos Parts
Bronx, NY
12.2012 - 07.2013
- Created and maintained a safe environment through diligent cleanliness and organization.
- Monitored and maintained optimal vehicle fluid levels and tire pressure.
- Performed engine part and component cleaning during maintenance tasks.
- Performed vehicle maintenance by replacing oil filters and air filters in accordance with manufacturer specifications.
- Performed basic troubleshooting to diagnose mechanical issues in vehicles.
- Assisted mechanics with repair tasks such as replacing brakes, spark plugs, and other parts.
- Used diagnostic computers to identify system malfunctions in cars' electrical systems.
- Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
- Installed or replaced machinery, equipment and components.
Suite Level Security Officer
Yankees Stadium Securitas
Bronx, NY
03.2011 - 08.2012
- Ensured facility security and guest safety
- Provided courteous assistance to guests and employees
- Responded to inquiries and provided directions within the stadium
- Detected and deterred security threats and property loss.
Education
Associates In Applied Science Computer Network Technology -
Borough Of Manhattan Community College
NY, NY06.2014
High School Diploma -
Samuel Gompers High School
Bronx, NY06.2009
Skills
- Fluent in Spanish and English
- Proficient in operating fax machines, photocopiers, and keyboards with a typing speed of 60 WPM
- Strong organizational skills with experience in handling confidential information
- Ability to accurately take phone messages and promptly deliver them
- Excellent customer relations background with a detail-oriented and multitasking approach
- Hard-working individual capable of following and leading when necessary
- Problem-Solving
- Hardware Configuration
- Software Installation
- System diagnostics
- Multitasking
- Analytical Skills
- Troubleshooting and diagnostics
Certification
- Microsoft PowerPoint, Excel, Word, and Outlook Certifications
- Internet and Computing Core Certification
- National Retail Customer Service Certification
- New York State Security Guard License
- New York State Fire Guard License
- Mental Detection/Loss Prevention Training
Languages
English
Professional
Spanish
Professional
Timeline
Lead Compounder
Perrigo New York
06.2020 - 11.2020
Driver
Uber And Lyft
06.2015 - Current
Mechanic Assistant
Ramos Autos Parts
12.2012 - 07.2013
Suite Level Security Officer
Yankees Stadium Securitas
03.2011 - 08.2012
Associates In Applied Science Computer Network Technology -
Borough Of Manhattan Community College
High School Diploma -
Samuel Gompers High School
References
References available upon request.
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