Rafael Villegas Jr.

• Superviser of Data Center
• Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
• Review CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
• Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
• Maintain a clean and functional work environment for both security and customers alike.
• Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
• Reviewed incident reports submitted by subordinates for accuracy and completeness.
• Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
• Interacted regularly with other departments within the organization to promote collaboration between teams.

• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Documented security-related situations and submitted in-depth reports to superiors.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Monitored premises and recorded activity in daily officer reports.
• Verified photo IDs and tickets to allow guests passage.

Prevent theft and keep a safe environment for customers and associates of the store.

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Documented security-related situations and submitted in-depth reports to superiors.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Monitored premises and recorded activity in daily officer reports.
• Searched individuals and baggage for weapons and other prohibited items.

• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
• Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
• Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
• Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Upheld quality control policies and procedures to increase customer satisfaction.

• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Gathered loss control data and compiled information into reports for submission to appropriate customers.
• Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
• Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
• Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.