Rafaela Da Silva
Stoughton,MA
Summary
Seasoned Housekeeping Supervisor and Assistant Manager with a proven track record at Comfort Inn & Suites and Raquel's Cleaning Service. Expert in cleaning and sanitation, guest relations, and team motivation, enhancing customer satisfaction and operational efficiency. Fluent in Portuguese, adept at money handling and resolving complaints, significantly improving trust and service quality.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Comfort Inn & Suites
01.2024 - Current
- Completed schedules and shift reports
- Managed laundry sorting, washing, drying, and ironing.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
Assistant Manager
Raquel's Cleaning Service
08.2020 - 11.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Brockton High School
Brockton, MA05.2020
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Cleaning techniques
- Fluent in Portuguese
- Money Handling
- Product and service knowledge
- Team motivation
- Customer Relations
Languages
Portuguese
Native or Bilingual
Timeline
Housekeeping Supervisor
Comfort Inn & Suites
01.2024 - Current
Assistant Manager
Raquel's Cleaning Service
08.2020 - 11.2023
High School Diploma -
Brockton High School
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