Danna Hugo
Stony Point,New York
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Burlington Coat Factory Distribution Center
West Nyack, New York
05.2023 - Current
- Assisted customers with product selection, billing, returns and exchanges.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handling money and making pick-ups when the tills are full.
- Supervise and support the customer service team.
- Ensure a positive shopping experience by resolving questions, complaints and returns in an efficient manner.
- Train and mentor new employees in sales and service protocols.
- Monitor compliance with customer service quality standards.
- Mediate in conflictive situations with customers, seeking quick and effective solutions.
- Report to the store manager on incidents, team performance and suggestions for improvement.
- Follow up on returns, exchanges and special transactions.
- Ensure order, presentation and replenishment of merchandise in assigned areas.
Education
High School Diploma -
Alborada
Ecuador07-2020
Skills
- Customer consulting
- Lead Generation
- Customer Relations
- Customer Service
- Store maintenance
- In-store support
- Sales expertise
- Customer service
- Cash handling
- Employee training
- Customer relationship management
- Team leadership
- Problem solving
Languages
English and Spanish
References
References available upon request.
Timeline
Customer Service Representative
Burlington Coat Factory Distribution Center
05.2023 - Current
High School Diploma -
Alborada