Rafaela Martins
Oakland,CA
Summary
Dynamic and results-oriented professional with experience at DoorDash and Brazilian Hospital, demonstrating exceptional customer service and problem-solving skills. Fluent in Portuguese, adept at ensuring timely deliveries and maintaining sensitive information confidentiality. Excelled in teamwork, showing a positive attitude and attention to detail, significantly improving customer satisfaction and operational efficiency.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
Oakland, CA
02.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Administrative Assistant
Brazilian Hospital
Brazil
04.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
School Sesi Campinas
Goiânia/ Brazil 12.2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- FLUENT IN Portuguese
- Attention to detail
- Problem-solving
Timeline
Delivery Driver
DoorDash
02.2022 - Current
Administrative Assistant
Brazilian Hospital
04.2020 - 01.2022
High School Diploma -
School Sesi Campinas