Rafaela Oliveira
Orlando
Summary
Dynamic manager with a proven track record at Tonya Beauty Medspa, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in staff training and development, fostering a motivated workforce while maximizing performance and achieving operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Tonya Beauty Medspa
05.2020 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
No Degree - Phisycal Therapy (Incomplete)
Universidade Estacio De Sa
BrazilSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Schedule preparation
- Sales management
- Negotiation
- Coaching and mentoring
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Full Professional
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Manager
Tonya Beauty Medspa
05.2020 - 02.2025
No Degree - Phisycal Therapy (Incomplete)
Universidade Estacio De Sa
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