Beatriz Santiago Silva
Orlando,FL
Summary
Personable professional in hospitality industry with more than 5 years of experience working in fast paced environments. Successful career history providing exceptional service to visitors and clients.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Tonya Beauty
09.2021 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with services or appointments with knowledgeable and friendly service.
Sales Lead
Quiet Flight
10.2019 - 03.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Used POS system to process sales, returns, online orders and gift card activations.
Sales Lead
Puma
03.2018 - 07.2019
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
PacSun
11.2016 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Technical - Manicure
Beauty Academy
Kissimmee, FL02.2018
High School Diploma -
Olympia High School
Orlando, FL05.2017
Skills
- Customer Service Management
- Compliance Requirements
- Sales Expertise
- Guest Safety
- Problem-Solving Skills
- Guest Service Oversight
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Manager
Tonya Beauty
09.2021 - 10.2022
Sales Lead
Quiet Flight
10.2019 - 03.2020
Sales Lead
Puma
03.2018 - 07.2019
Sales Associate
PacSun
11.2016 - 02.2018
Technical - Manicure
Beauty Academy
High School Diploma -
Olympia High School
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