Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafaela Sum

Summary

Hardworking, organized, and dependable candidate with strong organizational skills, successful at managing multiple priorities with a positive attitude. Strong leader and problem-solver dedicated to the patients needs. A dedicated candidate who works productively with diverse personalities and experienced in busy office settings. Knowledgeable in schedule, records and front desk management. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

6
6
years of professional experience

Work History

Substitute Teacher

ESS Education
02.2023 - Current


  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Monitored student progress and provided feedback to students, parents and school administrators.

Full-time Customer Service Associate

Dufry Tax and Duty Free
06.2022 - 02.2023
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Part-time Sales Associate/Seller

Pandora Jewelry
09.2021 - 05.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise.
  • Managed efficient cash register operations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Full-time Physician's Assistant/ Administrator

Physical Therapy LLC
06.2018 - 03.2020
  • Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Set up equipment ahead of treatments to maintain smooth appointment schedules.
  • Collaborated with physical therapist in creating patient treatment plans and specific exercise

Education

Bachelor of Science - Public Health Education

Caldwell University
Caldwell, NJ
05.2024

High School Diploma -

Frank J. Cicarell Academy Elizabeth High School
Elizabeth, NJ
06.2018

Skills

  • Trilingual (English, Portuguese, Spanish)
  • Customer Service
  • Patient Safety
  • Patient Intake Assessment
  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills

Timeline

Substitute Teacher

ESS Education
02.2023 - Current

Full-time Customer Service Associate

Dufry Tax and Duty Free
06.2022 - 02.2023

Part-time Sales Associate/Seller

Pandora Jewelry
09.2021 - 05.2022

Full-time Physician's Assistant/ Administrator

Physical Therapy LLC
06.2018 - 03.2020

Bachelor of Science - Public Health Education

Caldwell University

High School Diploma -

Frank J. Cicarell Academy Elizabeth High School
Rafaela Sum