Summary
Overview
Work History
Education
Skills
Timeline
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Rafaelina Garcia Perez

107-22 Monterey St Ap1

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Travel Agent Assistant- Spirit Airlines

Spiririt LaGuardia Airport
07.2022 - Current
  • Streamlined booking processes for improved efficiency and reduced wait times for clients.
  • Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
  • Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.


Wheelchair Agent-Prime Flight Airline Services

LaGuardia Airport
03.2022 - 07.2023
  • Escorted handicapped passengers from terminal to aircraft.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.


Customer Service Representative

BANRESERVAS
01.2014 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Business Administration

Universidad Catolica Tecnologica Del Cibao Ucateci
La Vega, Dominican Republic
01-2013

Skills

  • Cultural awareness
  • Teamwork
  • Great Customer Service
  • Strong organization

Timeline

Travel Agent Assistant- Spirit Airlines

Spiririt LaGuardia Airport
07.2022 - Current

Wheelchair Agent-Prime Flight Airline Services

LaGuardia Airport
03.2022 - 07.2023

Customer Service Representative

BANRESERVAS
01.2014 - 05.2019

Bachelor of Science - Business Administration

Universidad Catolica Tecnologica Del Cibao Ucateci
Rafaelina Garcia Perez