Rafaelina Altagracia Rondon Ventura
Philadelphia ,PA
Summary
Dynamic customer service professional with a proven track record at Altice Dominicana, recognized for exceeding performance metrics. Skilled in multitasking and fostering teamwork, I excel in high-pressure environments. My adaptability and organizational skills ensure customer satisfaction, while my expertise in product knowledge enhances service quality.
Overview
10
10
years of professional experience
Work History
Costumer Service
Instituto Dermatológico
04.2016 - 04.2019
Costumer Service, Sales, and Team Leader
Altice Dominicana
06.2019 - 10.2022
- Maintained knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Waitress and Cashier
Marmeliz Bar
01.2023 - 01.2024
Shopper and Delivery
App Instacart, Spark Driver, Uber Eat
08.2024 - Current
- Assisted customers in locating desired products and provided recommendations based on preferences.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with shoppers.
- Monitored product expiration dates, ensuring compliance with safety standards and quality assurance.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
Education
High School Diploma -
Colegio Aurora
República Dominicana 07.2009
Skills
- Upbeat and outgoing attitude
- Planning and organization
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Shopper and Delivery
App Instacart, Spark Driver, Uber Eat
08.2024 - Current
Waitress and Cashier
Marmeliz Bar
01.2023 - 01.2024
Costumer Service, Sales, and Team Leader
Altice Dominicana
06.2019 - 10.2022
Costumer Service
Instituto Dermatológico
04.2016 - 04.2019
High School Diploma -
Colegio Aurora