Samantha Robertson
Knoxville
Summary
Key Carrier with 5 years of experience enhancing customer satisfaction and team efficiency in retail environments. Demonstrates strong skills in customer service, attention to detail, and decision-making, consistently improving service quality and operational processes. Passionate about fostering a collaborative team atmosphere and implementing innovative training programs to boost performance.
Seasoned Customer Sales Representative with relevant background in customer service and sales. Skilled at building strong relationships, identifying client needs, and closing deals. Notable strengths include problem-solving abilities, communication skills and team collaboration. Proven success in achieving customer satisfaction and contributing to company growth.
Overview
6
6
years of professional experience
4051
4051
years of post-secondary education
Work History
Lead costumer sales representative
Circle K
Macon
10.2025 - Current
- Assisted customers with product selection and service inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
Key Carrier
Dollar general
Byron
04.2025 - 09.2025
- Efficiently store orders for customer pickup, enhancing service speed and satisfaction.
- Consistently achieved accuracy and timeliness goals, boosting customer satisfaction.
- Memorized store layouts for efficient order fulfillment, reducing processing time.
- Implemented picking strategies to streamline processes, resulting in faster service.
- Maintained high satisfaction by quickly completing orders and making quality selections.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed transactions accurately, enhancing checkout efficiency.
- Adapted to flexible schedules, supporting team needs during peak times.
- Utilized cash register skills, maintaining precise transaction records.
- Led team by example, boosting professionalism and dedication across all roles.
- Trained staff in customer service, enhancing team performance and service quality.
- Cross-trained employees, increasing team flexibility and operational efficiency.
- Provided high-quality service, setting a standard for team performance.
- Manage store operations, enhancing customer satisfaction and team efficiency.
- Ensure security protocols are followed, reducing loss incidents significantly.
- Coordinate with team members to streamline inventory processes and improve accuracy.
- Address customer inquiries and resolve issues, boosting overall service quality.
- Implement training programs for staff, contributing to skill development and performance.
Personal Shopper
Walmart
Macon
10.2022 - 08.2024
Cashier
Save A Lot
Macon
07.2021 - 12.2022
Team Trainer
Krystal
Macon
10.2020 - 10.2022
Education
Criminal Justice -
Central Georgia Technical College
Macon, GADiploma -
Crawford County High School
Roberta, GASkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Upbeat and outgoing attitude
- Accurate money handling
- Product knowledge
- POS systems
Timeline
Lead costumer sales representative
Circle K
10.2025 - Current
Key Carrier
Dollar general
04.2025 - 09.2025
Personal Shopper
Walmart
10.2022 - 08.2024
Cashier
Save A Lot
07.2021 - 12.2022
Team Trainer
Krystal
10.2020 - 10.2022
Criminal Justice -
Central Georgia Technical College
Diploma -
Crawford County High School