Summary
Overview
Work History
Education
Skills
Timeline
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Rafaelito Lugo

Union,NJ

Summary

Versatile and results-driven professional with experience at Uber And Lyft, adept in route planning and customer service. Excelled in ensuring timely deliveries and maintaining vehicle safety, showcasing problem-solving and teamwork. Cultivated strong client relationships through personalized service, enhancing repeat business. Fluent in multiple languages, enhancing communication and service quality.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Uber And Lyft
09.2020 - Current
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Delivered packages to customer doorsteps and business offices.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Chef

Uyee Sushi Hibachi
01.2021 - 12.2023
  • Maintained well-organized mise en place to keep work consistent.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Evaluated food products to verify freshness and quality.

Cashier

Uyee Sushi Hibachi
01.2022 - 08.2023
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Perth Amboy Highschool
Perth Amboy, NJ
07.2017

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Dependable and reliable
  • Problem-Solving
  • Safe Driving
  • Clean Driving Record
  • GPS and route planning
  • Vehicle Cleaning and Maintenance
  • Traffic laws knowledge
  • Route Planning
  • FLUENT IN LANGUAGE

Timeline

Cashier

Uyee Sushi Hibachi
01.2022 - 08.2023

Chef

Uyee Sushi Hibachi
01.2021 - 12.2023

Delivery Driver

Uber And Lyft
09.2020 - Current

High School Diploma -

Perth Amboy Highschool

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Rafaelito Lugo