RAFAELLA LOPES TANZILLO
Boynton Beach,FL
Summary
Business Manager and Project Manager with a strong background in business operations, client relations, financial oversight, and project coordination. Experienced in managing daily operations, overseeing accounts receivable, coordinating permits and regulatory compliance, and ensuring projects are completed on time and within scope. Known for improving team performance, delivering exceptional customer service, and building strong relationships with clients, vendors, and municipal agencies. Proven ability to manage multiple priorities and communicate effectively in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Business Manager
Delray Garden Center
Delray Beach, Florida
2026 - Current
- Managed daily business operations, overseeing financial collections and client accounts receivable.
- Drafted, reviewed, and dispatched formal client contracts and service agreements.
- Utilized automated platforms to generate accurate invoices for materials and specialized labor.
- Delivered high-quality customer service, resolving inquiries and managing stakeholder relationships effectively.
- Contributed innovative ideas to enhance team performance and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Prioritized tasks to efficiently meet service goals and maintain productivity.
- Coordinated permitting and municipal documentation for landscape projects, ensuring local compliance.
Client Coordinator
Dots Construction
Fort Lauderdale, Florida
2024 - 2026.01
- Previously managed projects directly with vendors, overseeing construction work and assisting them with all on-site needs
- Promoted from Project Manager to Client Coordinator based on performance and leadership
- Manage client communications, transcribe and prepare project proposals
- Handle permit applications and follow-ups with city departments
- Support job-site operations, timelines, and compliance with construction standards
- Create and send invoices, process and record payments using QuickBooks Online and Hubspot
Project Manager
Best Solar
Pompano Beach, Florida
2023 - 2024
- Played a key role in resolving partner company crises through active scheduling and coordination
- Managed on-site surveys, inspections, and field operations
- Interfaced with building departments to resolve issues and ensure project completion
- Managed project timelines and budgets for renewable energy installations.
- Oversaw procurement of materials for solar energy projects.
Project Manager
All Pro Solar (APS)
Pompano Beach, Florida
2022 - 2023
- Oversaw residential and commercial solar installation projects
- Developed a passion for process improvement and stakeholder communication
- Coordinated with teams and departments to keep schedules and budgets on track
- Note: Company no longer in operation
Kiosk Manager
3d Innovation - Town Center at Boca Raton
Boca Raton, Florida
2018 - 2021
- Managed daily operations of kiosk at Town Center promoting innovative products.
- Managed kiosk operations independently during pandemic, ensuring continuity of service and customer engagement.
- Maintained inventory, supervised staff, and ensured customer satisfaction
- Trained and supervised staff to ensure excellent customer service experiences.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Coordinated promotional events to enhance product visibility and customer engagement.
- Maintained cleanliness and organization of kiosk, creating a welcoming environment for customers.
- Performed commission-based sales, consistently meeting and exceeding targets
- Rapidly promoted to manager role after one year
Education
Biology Studies
Palm Beach State College
Lake Worth, FLAICE Diploma - Advanced International Certificate of Education -
Cambridge International
Skills
- HubSpot CRM: Manage client database, create and send proposals and invoices, track sales pipelines and project communication
- CRM
- Inventory management
- Project management
- QuickBooks Online: Create and manage bills, reconcile transactions, generate and send invoices, record and receive payments
- Customer service
- Client communication
- Vendor management
- Google Workspace
- Microsoft Office
- Gmail
- Adaptable mindset
Accomplishments
- Permit Efficiency Improvement - Reduced permit processing times by 15% through efficient follow-ups.
- Project Completion Enhancement - Enhanced project completion rates by 20% compared to previous year.
- Rapid Promotion Success - Promoted to manager in one year, increasing sales by 50%.
Work History
2024-01
Languages
- English - Proficient
- Portuguese - Native
- Spanish - Advanced
Timeline
Business Manager
Delray Garden Center
2026 - Current
Client Coordinator
Dots Construction
2024 - 2026.01
Project Manager
Best Solar
2023 - 2024
Project Manager
All Pro Solar (APS)
2022 - 2023
Kiosk Manager
3d Innovation - Town Center at Boca Raton
2018 - 2021
Biology Studies
Palm Beach State College
AICE Diploma - Advanced International Certificate of Education -
Cambridge International