Rafaelle Martinez Rivera
Orlabdo
Summary
Dynamic automotive technician with extensive experience at Greenway Ford, excelling in diagnostic testing and customer service. Proven ability to enhance workflow efficiency and resolve complex vehicle issues. Skilled in engine repair and parts management, consistently ensuring quality assurance and customer satisfaction. Committed to maintaining high safety standards and operational excellence.
Overview
5
5
years of professional experience
Work History
Hood Technician
Express Oil Change And Service Center
Orlando
01.2025 - Current
- Conducted routine maintenance on various vehicle systems.
- Communicated effectively with customers regarding service needs.
- Inspected vehicle hoods for damage and necessary repairs.
- Repaired and replaced faulty components in engine compartments.
- Collaborated with team members to improve workflow efficiency.
Technician Specialist
Greenway Ford
Orlando
08.2022 - 09.2024
- Collaborated with service team to diagnose vehicle issues efficiently.
- Managed inventory of automotive parts and tools for optimal operation.
- Provided technical support for diagnostic equipment and software systems.
- Participated in team meetings to discuss project progress, timelines and goals.
- Resolved customer complaints quickly and efficiently while providing excellent customer service.
- Assisted in troubleshooting, repairing and maintaining complex electronic systems and equipment.
- Conducted quality checks on repaired vehicles for compliance standards.
Package Handler
UPS
Orlando
11.2021 - 06.2022
- Loaded truck
- Loaded and unloaded packages from delivery trucks efficiently.
- Operated hand-held scanners for tracking package movement consistently.
- Collaborated with team members to meet daily shipment goals effectively.
- Maintained cleanliness and organization of work area daily.
Cashier Team Lead
AutoZone
Orlando
10.2020 - 09.2021
- Handled customer inquiries and resolved complaints with professionalism.
- Implemented promotional displays to enhance product visibility at checkout.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
Automotive Technology -
Universal Technical Institute
Orlando, FL08-2022
Skills
- Vehicle inspection
- Engine repair
- Diagnostic testing
- Component replacement
- Parts management
- Customer service
- Inventory management
- Quality assurance
- Problem solving
- Attention to detail
- Time management
- Brake inspection
- Engine rebuilding
- Customer relationship management
- Parts ordering
- Power tool operation
- Mechanical alignment
- Safety protocols
- Power tools proficiency
About Me - Mechanic Experience Years
2, 5, 2, 4, 5, 1, 1, 2
Languages
Spanish
Native/ Bilingual
Timeline
Hood Technician
Express Oil Change And Service Center
01.2025 - Current
Technician Specialist
Greenway Ford
08.2022 - 09.2024
Package Handler
UPS
11.2021 - 06.2022
Cashier Team Lead
AutoZone
10.2020 - 09.2021
Automotive Technology -
Universal Technical Institute
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