Summary
Overview
Work History
Education
Skills
Timeline
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Rafal Al Bayati

Rafal Al Bayati

Austin,TX

Summary

Motivated and knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project analytics and fraud pattern detection.

Overview

9
9
years of professional experience

Work History

Content Review Analyst

Accenture
09.2021 - 06.2023
  • Analyzed and investigated user profiles and resolved the issues that were reported by users or the system.
  • Understood and kept up-to-date with client policies and resolved inquiries according to them.
  • Implemented internal tools to maintain integrity and accuracy on platforms.
  • Suggested improvements to clients to enhance quality and accuracy.
  • Prioritized tasks to remain responsive to user and content owner needs.
  • Developed and implemented procedures to detect and prevent fraud.

Lab Technician

PPD
04.2021 - 09.2021
  • Verified facts, dates, and statistics, used standard reference sources.
  • Followed safety protocols and procedures to maintain a safe working environment.
  • Documented and recorded testing activities on standardized forms and daily journal.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

E-Commerce Personal Shopper

HEB Grocery Store
08.2019 - 06.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained positive working relationships with customers, team members and leadership.
  • Fostered high-level of customer service and satisfaction to drive loyalty.

Coordinator/Facilitator

Amala Foundation
08.2014 - 03.2020
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Advocated for program participants in Rise Up program, outlining cases and needs to program executives.

Education

High School Diploma -

Crockett High School
Austin, TX

Skills

  • Arabic
  • Fast learner and always eager to learn
  • Security Protocols
  • Critical Thinking
  • Desktop and Laptop Computers
  • Microsoft Office
  • Team Guidance
  • Data Integrity
  • Originality and Creativity
  • Problem Identification
  • WordPress
  • Google Drive

Timeline

Content Review Analyst

Accenture
09.2021 - 06.2023

Lab Technician

PPD
04.2021 - 09.2021

E-Commerce Personal Shopper

HEB Grocery Store
08.2019 - 06.2021

Coordinator/Facilitator

Amala Foundation
08.2014 - 03.2020

High School Diploma -

Crockett High School

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Rafal Al Bayati