Rafe ZHANG

• Led the construction and management of IT infrastructure for two warehouses (140,000 sq ft and 250,000 sq ft), including wired and wireless networks and surveillance cameras.
• Managed over 200 desktops, laptops, PDAs, network devices, NVR/NAS, and cameras.
• Set up IT infrastructure for automation projects, including a server storage-based system utilizing VMware, NAS, and vCenter for vSphere HA and cluster management, ensuring high availability storage solutions.
• Resolved daily IT support tickets and managed ERP/WMS systems.
• Troubleshot network and wireless issues.
• Conducted IT cost budgeting and analysis.
• Managed GWS and MS365 systems.

Maintain and improve test plans and test instructions

• Test over 120 servers per day.
• Support quality issues and drive to issue resolution
• Switch Configuration and PXE server setup.
• Lab network and Hardware inventory management

• Network Management and Troubleshooting.
• Daily maintenance of AD/FTP servers, desktops, laptops, PDAs, printers, routers, and switches.
• Software subscription management and account authorization.
• ERP/WMS system management.
• Setup and management of QA test servers.

• Execute installation and configuration of servers, switches, routers, and firewalls.
• Conduct regular inspections and assessments of clients' network environments and server health.
• Provide expert technical support and troubleshooting for network devices and servers
• Oversee installation, configuration, and after-sales technical support for video surveillance systems