Rafeal Broach
Cincinnati
Summary
My goal is to bring your company's story to life, and connect client needs to appropriate solutions. My ability to communicate effectively, and own projects from inception to completion, is how I go about establishing solid business relationships. Serving as a trusted advisor and liaison, I have the ability to actively manage change and leverage my professional experience. I thrive as an individual contributor and work very well in team-oriented environments.
Overview
25
25
years of professional experience
Work History
Senior Sales Coordinator
Sun Chemical
03.2020 - Current
- Managed multiple cosmetic customer accounts, ensuring exceptional service and satisfaction
- Collaborated with cosmetic sales reps to enhance customer experience and support sales initiatives
- Provided timely updates on order statuses while efficiently processing new orders for existing and new customers
Customer Service Professional
International Paper
10.2013 - 03.2020
- Maintained customer satisfaction by analyzing needs and executing service optimization guidelines, leading to improved service delivery.
- Built order size and trade margin through suggestive selling of products and services, enhancing customer value and satisfaction.
- Managed Business to Business and Business to Consumer relationships for assigned accounts, ensuring tailored support and engagement.
Third party Account Specialist
Discover Merchant Services
02.2013 - 10.2013
- Received incoming calls from merchants, analyzed their needs, and provided tailored solutions for Discover Merchant Accounts.
- Managed four active and seven developing accounts, coordinating product service offerings and conducting needs assessments.
- Managed client accounts and ensured satisfaction with services provided.
- Coordinated communication between clients and internal teams for smooth operations.
- Resolved client inquiries and concerns promptly to maintain service quality.
Strategic Initiative Team member (S.I.T)
Fifth Third Processing Solutions (As part of Vantiv)
06.2010 - 02.2013
- Cultivated relationships with Fifth Third Bank credit card customers to enhance customer satisfaction.
- Utilized critical and analytical skills to deliver tailored banking solutions addressing specific customer financial needs.
Activity Security Monitor
Talbert House
10.2009 - 06.2010
- Collaborated with cross-functional teams to achieve productivity and bottom-line objectives.
- Monitored federal and state inmates, facilitating their transition to productive members of society.
Team Leader
Critical mass Media
08.2001 - 08.2009
- Executed training services to improve participant engagement and learning retention.
- Conducted phone interviews to evaluate candidate fit for company needs.
- Managed quality assurance processes and tracked hiring metrics to meet team recruitment goals.
Education
High School Diploma -
Princeton High School
Cincinnati, OH05-1999
Skills
- Product Promotions & Consultative Selling
- Customer Service sales & Rapport building
- Microsoft Office & Excel Knowledge
- MAX application
Accomplishments
- Princeton High School National Science Award Recipient – 1998
- Sun Chemical Sales Choice Award – 2023 and 2025
Timeline
Senior Sales Coordinator
Sun Chemical
03.2020 - Current
Customer Service Professional
International Paper
10.2013 - 03.2020
Third party Account Specialist
Discover Merchant Services
02.2013 - 10.2013
Strategic Initiative Team member (S.I.T)
Fifth Third Processing Solutions (As part of Vantiv)
06.2010 - 02.2013
Activity Security Monitor
Talbert House
10.2009 - 06.2010
Team Leader
Critical mass Media
08.2001 - 08.2009
High School Diploma -
Princeton High School