RAFEAL MERSIER
Talent & Operations Leader
Maple Shade,NJ
Summary
People-focused leader with 20+ years of experience hiring, developing, and leading large multi-unit teams across retail, QSR, and service environments. Proven success improving hiring pipelines, reducing turnover, strengthening leadership benches, and driving performance through structured coaching and workforce planning.
Overview
3
3
Certifications
17
17
years of professional experience
Work History
District Manager
McDonald's
09.2025 - Current
- Led operational efficiency initiatives across multiple locations, enhancing service delivery and customer satisfaction contributing to a 9% year-over-year digital sales increase across the district..
- Led operational efficiency initiatives across multiple locations, enhancing service delivery and customer satisfaction, resulting in 9% year-over-year digital sales increase across district..
- Developed training programs for staff, increasing employee performance and reducing turnover rates by 18%.
District Manager
Starbucks
07.2024 - 09.2025
- Streamlined high-volume recruiting for new store openings, achieving 20% faster new-hire time-to-productivity.
- Enhanced applicant flow by 30% through community outreach, referral programs, and increased hiring manager engagement.
- Strengthened internal pipelines and promotion readiness, decreasing open leadership roles by 40%.
District Manager
FedEx Office
09.2020 - 07.2024
- Led hiring and workforce planning across multi-unit district, increasing internal promotion rates by 22% via focus on leadership development.
- Reduced labor cost variance by 10% through strategic scheduling alignment and effective talent placement.
- Developed 9 store leaders into advanced roles through structured coaching, performance planning, and tailored career pathing.
District Manager
T-Mobile
10.2018 - 09.2020
- Led recruiting and team development across 15 retail locations, achieving 17% reduction in employee turnover.
- Built leadership bench strength through coaching and talent reviews, contributing to sustained Top 25% market performance.
- Enhanced workforce planning accuracy by 25% through implementation of workforce management systems and data-driven scheduling.
Retail Store Manager (High Volume)
T-Mobile
11.2009 - 10.2018
- Led recruiting and team development across 3 retail locations, achieving 20% reduction in customer churn.
- Developed leadership bench strength by 30% across district through structured performance development planning utilizing IDPs.
- Improved result focused behaviors with sales representatives to increase beyond the smartphone sales by 40% for the district through direct coaching, training and influence backed by company objectives.
Education
Bachelor of Business Management -
Rutgers University–Camden
Camden, NJSkills
Recruiting and hiring
Strategic planning
Multi-unit management
Sales forecasts
Team management
Team development
Training and coaching
Customer service
Leadership skills
Client Motivation
Training
AED Operations
Certification
Certified Business Consultant (CBC)
Timeline
CPR/AED Certified
07-2026
District Manager
McDonald's
09.2025 - Current
ServSafe Certified
11-2024
District Manager
Starbucks
07.2024 - 09.2025
Certified Business Consultant (CBC)
03-2021
District Manager
FedEx Office
09.2020 - 07.2024
District Manager
T-Mobile
10.2018 - 09.2020
Retail Store Manager (High Volume)
T-Mobile
11.2009 - 10.2018
Bachelor of Business Management -
Rutgers University–Camden