Cassandra Faison
Selma,NC
Summary
Dynamic and performance-driven management professional with experience leading and motivating teams in fast-paced retail environments. Proven ability to exceed sales goals and drive operational excellence through effective training, coaching, and process optimization. Leveraged exceptional customer service and technical expertise to develop new revenue streams and strengthen relationships with key stakeholders.
Knowledgeable manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Wildor Restaurant Group LLC
Raleigh, North Carolina
04.2018 - Current
- Maintained up-to-date records of employee performance evaluations for all personnel assigned to locations under my supervision.
- Collaborated with senior management to set and achieve district goals.
- Considered statistics and expenditures to assess marketing potential of new and existing store locations.
- Identified and developed pipeline of talent through succession planning tools and best practices.
- Organized promotional events at each store in order to drive traffic into locations as well as boost sales performance.
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
General Manager
Luhinn Foods
Raleigh, North Carolina
05.2016 - 08.2018
- Created policies, procedures and guidelines for staff members' daily operations.
- Monitored store performance and identified opportunities for improvement.
- Prepared staff work schedules and assigned specific duties.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
- Analyzed current processes and implemented efficiencies that reduced costs.
Assistant Manager
Paramount Hospitality
Raleigh, North Carolina
06.2012 - 08.2016
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Helped oversee the daily operations of the store, managing staff and inventory.
Education
Bachelor of Science (B.S.) - Zoology and Wildlife Science
North Carolina State University
Raleigh, NC, US12.2008
Skills
- Training and coaching
- Leadership skills
- Decision-Making
- Team Development
- Staff Development
- Sales management
- Recruiting and Hiring
- Budget Administration
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Attention to detail
- Staff development
- Customer relations
- Multi-unit management
- Action plans
- Team development
- Financial management
- Team building practices
- Employee scheduling
- Team leadership
- Interpersonal communication
- Decision-making
- Budget management
Certification
- 7277202 Certified Servsafe Instructor/Proctor
- 26126689 ServSafe: Food Protection Manager Certification
- 22623354 ServSafe Alcohol Primary Certificate
- Pathways to Teacher Assistant Certification
- CPR and First Aid Certification
- 1144127 Recognizing and Responding to Suspicions of Child Maltreatment
Timeline
District Manager
Wildor Restaurant Group LLC
04.2018 - Current
General Manager
Luhinn Foods
05.2016 - 08.2018
Assistant Manager
Paramount Hospitality
06.2012 - 08.2016
Bachelor of Science (B.S.) - Zoology and Wildlife Science
North Carolina State University