Rafeena Mohamed
Woodhaven,USA
Summary
Dedicated and customer-focused professional with experience in aviation, hospitality and healthcare. Skilled in guest services, cleaning and safety standards and team coordination in fast-paced environments. Proven ability to multitask, lead daily operations and deliver high-quality service while maintaining professionalism and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lounge Agent
I. K. Hofmann
Queens, NY
09.2025 - 03.2026
- Provided efficient guest check-in and delivered high-quality customer service.
- Maintained lounge standards by restocking food and beverage stations.
- Ensured cleanliness and organisation of lounge areas.
- Completed administrative and computer based daily reports.
- Assigned and coordinated daily team tasks.
- Led team members during shifts to ensure smooth operations.
Customer Service Ambassador
Compass Group USA
Queens, NY
05.2024 - 08.2025
- Greeted guest and created a welcoming environment.
- Conducted tours and explained services clearly.
- Scheduled appointments and assisted with service coordination.
- Prepared and completed daily breakdown reports.
Home Health Aide
Cottage Homecare Services
Queens, NY
11.2021 - 03.2024
- Assisted clients with daily living activities, ensuring safety and comfort.
- Administered medications according to care plan.
- Prepared meals and maintained clean living space.
- Monitored client conditions and documented care accurately.
- Provided compassionate, reliable support to clients.
Front Desk Agent
Best western jamaica inn
Queens, NY
08.2020 - 11.2021
- Check in/out guest
- Answer phone calls and transferring the calls to correct lines.
- Check in airlines.
- Maintain clean and organized environment.
- Problem solver.
Aircraft Cleaner
Prime Flight Aviation
Queens, NY
03.2021 - 09.2021
- Conducted thorough cleaning and sanitization of aircraft interiors and exteriors to maintain high standards.
- Operated specialized cleaning equipment and tools to ensure efficient service delivery.
- Inspected aircraft for cleanliness and compliance with safety regulations prior to passenger boarding.
- Collaborated with team members to streamline cleaning processes and enhance overall team performance.
- Trained new staff on safety protocols, operational procedures, and equipment usage for effective cleaning practices.
Education
High School Diploma -
John Adam’s High School
Queens, NY06.2019
Skills
- Guest relations
- Time management
- Team leadership
- Mobile devices
- Attention to detail
- Multitasking
- Customer service
- Basic computer skills
- Cleaning and sanitation checklists
- Patient care - Patient care experience (3-5 years)
- Customer communication
- Documentation and reporting
- Strong work ethic
- Food safety awareness
- Exceptional communication
- Customer relations
- Ticketing systems
- Teamwork
- Problem-solving
- Quick thinking
- Organizational skills
- Critical thinking
Certification
- Certified Home Health Aide November 2020 to Present
- Driver's License
Timeline
Lounge Agent
I. K. Hofmann
09.2025 - 03.2026
Customer Service Ambassador
Compass Group USA
05.2024 - 08.2025
Home Health Aide
Cottage Homecare Services
11.2021 - 03.2024
Aircraft Cleaner
Prime Flight Aviation
03.2021 - 09.2021
Front Desk Agent
Best western jamaica inn
08.2020 - 11.2021
High School Diploma -
John Adam’s High School