Rafeeqah Abdur-Rahman
College Park,GA
Summary
Motivated Customer Service Representative experienced in delivering exceptional telephone and face-to-face service. Demonstrated ability to resolve complaints and foster positive customer relationships through effective communication and problem-solving skills. Committed to leveraging personal advocacy experience and organizational expertise to enhance customer satisfaction and support organizational objectives.
Overview
24
24
years of professional experience
Work History
Manager
Pita mediterranean
College Park, Georgia
01.2026 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled cash, card, and mobile payments accurately
- Balanced cash drawer and prepared end-of-shift register reports
- Resolved payment issues and supported customer concerns
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Greeted customers and addressed inquiries about store products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Executed various tasks to support operations. as assigned by management.
- Maintained clean front counter and service area
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered customer service while promoting loyalty programs to drive sales.
- Worked closely with front-end staff to assist customers.
- Processed McDonald's counter orders through POS system
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Home Manager/Caregiver
Rashaun Downing
College Park, Georgia
01.2005 - Current
- Compassionate Home Health Aide and Caregiver with extensive experience providing care for children with disabilities and managing household duties. Assisted with daily living activities, medication administration, and personal hygiene to promote a nurturing environment. Balanced caregiving with household responsibilities, including meal preparation, tutoring, cleaning, and organizing to ensure a well-functioning home. Managed schedules, provided emotional support, and collaborated with healthcare professionals to enhance care coordination. Committed to enhancing the quality of life for individuals with special needs, ensuring safety, comfort, and well-being.
- Managed household schedules and daily routines for Rashaun Downing home.
- Coordinated cleaning, laundry, and room upkeep across living spaces.
- Planned meals and prepared groceries for household dining needs.
Customer Service Representative
Tele Tech
Atlanta, GA
01.2011 - 01.2012
- As a Best Buy Home-based Customer Service Representative, I handled high-volume in-bound calls by greeting and acknowledging all customers in a friendly, professional manner while providing quick and responsive customer service. Processed customer transactions and recommended products and promotions, ensuring timely and accurate service. Addressed customer inquiries and questions through problem solving. Troubleshooting calls to ensure customers were directed to the correct department to promptly answer or resolve any customer complaints.
Cashier
McDonald's
01.2003 - 01.2006
- Experienced and reliable Cashier with a strong background in customer service and transaction management. Operated cash registers efficiently, handling customer orders, processing payments via cash and debit cards, and balancing cash drawers at the end of each shift. Provided exceptional service to over 100+ customers daily, ensuring accurate and timely order fulfillment. Proactively took on additional tasks during slow business periods and worked collaboratively with teammates to maintain smooth operations. Skilled in maintaining accuracy, handling high-pressure environments, and delivering excellent customer experiences.
Education
Camden High School
New JerseySkills
- POS systems
- Cash handling
- Customer service
- Inventory stocking
- Staff management
- Team leadership
- Project management
- Decision-making
- Shift scheduling
- Problem-solving
- Adaptability
- Teamwork
- Effective communication
- Strong Interpersonal Skills
- Conflict resolution
- Dependable
- Active learner
Timeline
Manager
Pita mediterranean
01.2026 - Current
Customer Service Representative
Tele Tech
01.2011 - 01.2012
Home Manager/Caregiver
Rashaun Downing
01.2005 - Current
Cashier
McDonald's
01.2003 - 01.2006
Camden High School