Rafel Malan
SEMI TRUCK DRIVER
Menifee,CA
Summary
Experienced Chauffeur highly effective at keeping important clients happy. Extremely professional, organized and discreet. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Valet Driver with proven skills in driving manual and automatic vehicles. Highly organized and proactive with excellent customer service skills. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Limo Driver
San Diego Transportation
San Diego, CA
01.2022 - Current
- Updated logs and tracking documents accurately and according to schedule requirements.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Valet Driver
Viejas Casino
Alpine, CA
01.2021 - 02.2022
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Delivered above and beyond service to VIP guests at property.
Tow Truck Dispatcher
Quality Towing Service
LEMON GROVE, CA
06.2019 - 01.2021
- Assessed regulatory and operational risks for escalation to management.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Responded to over 150 daily caller requests with information about assistance and timeframes
CASHIER
AMPM Arco Gas Station
El Cajon, CA
05.2018 - 06.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA 06.2014 - 06.2018
Skills
Dependable and reliable
Timeline
Limo Driver
San Diego Transportation
01.2022 - Current
Valet Driver
Viejas Casino
01.2021 - 02.2022
Tow Truck Dispatcher
Quality Towing Service
06.2019 - 01.2021
CASHIER
AMPM Arco Gas Station
05.2018 - 06.2019
High School Diploma -
El Cajon Valley High School
06.2014 - 06.2018
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