Raffaelo Cianfaglione II
Chicago,IL
Summary
Dynamic, growing leader with a proven track record at Ace Hardware, excelling in operations management and team building. Elevated sales and customer loyalty through innovative strategies and strong relationships. Expert in problem resolution and operations streamlining, achieving high employee satisfaction and operational efficiency. Demonstrates exceptional teamwork and leadership abilities.
Overview
6
6
years of professional experience
Work History
General Manager
Ace Hardware
05.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Cashier
Ace Hardware
05.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Stocker
Ace Hardware
05.2019 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Improved customer satisfaction by promptly locating items and providing product information.
Sales Associate
Ace Hardware
05.2020 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Business Administration
DePaul University
Chicago, IL07-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Ace Hardware
05.2024 - Current
Cashier
Ace Hardware
05.2020 - Current
Sales Associate
Ace Hardware
05.2020 - 05.2024
Stocker
Ace Hardware
05.2019 - Current
Bachelor of Science - Business Administration
DePaul University
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