Raffat Asim
Ronkonkoma,NY
Summary
Driven and personable professional with a track record of enhancing customer satisfaction and streamlining operations at La Carraia Gelateria Cafe. Excelled in team collaboration and customer service, significantly improving the customer experience. Fluent in Urdu, Hindi, and English, demonstrating exceptional communication skills and adaptability. Proven expertise in cash handling and maintaining cleanliness, contributing to a positive and efficient work environment.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista/Receptionist/Cashier
La Carraia Gelateria Cafe
09.2021 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Crew Member
Dunkin' Donuts
11.2019 - 03.2020
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Associate of Arts - Humanities
G.D.G.College, PIB Colony (Rasheed Ahmed Salari)
Karachi, PakistanSkills
- Friendly and outgoing
- Team Player
- Active listener
- Cleanliness
- Sales expertise
- Customer Service
- Cash Handling
- Time Management
- Opening and closing duties
- Cash Register Operation
- Hospitality service expertise
- Reliable and Dependable
- Adaptable and Flexible
Additional Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Barista/Receptionist/Cashier
La Carraia Gelateria Cafe
09.2021 - 09.2024
Crew Member
Dunkin' Donuts
11.2019 - 03.2020
Associate of Arts - Humanities
G.D.G.College, PIB Colony (Rasheed Ahmed Salari)
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