RAFIE BUSTOMI
Fontana,CA
Summary
Account-detailed business individual with experience in supporting B2B packaging clients, managing customer relationships, and coordinating post-sale support. Proven ability to understand customer requirements, maintain long-term accounts, and ensure satisfaction throughout the complete order cycle. Incorporated new ways of generating new leads through the use of an online presence. Adaptable with new systems for data tracking and cross functional communication, with a customer-first mindset. Always utilizing new methods in order to boost client relationships and sales.
Overview
2
2
years of professional experience
Work History
Account Manager
DaraFlex
Fontana, CA
09.2023 - Current
- Prospected new B2B leads through cold calling, networking, and an online presence.
- Conducted in-person visits to successfully acquire new orders and strengthen client relationships
- Communicated with clients to understand client goals, operational needs, and purchasing requirements
- Managed client relationships to ensure satisfaction and retention
- Maintained ongoing communication with customers after purchase/sales to assess satisfaction, resolve issues, and identify upsell opportunities
- Assisted in promoting new product offerings and maintaining long-term client relationships
- Re-designed company website and optimized SEO to enhance online presence
- Tracked accounts and sales data using QuickBooks
Education
Bachelor of Science - Information Systems
University of California, Riverside
Riverside, CA06-2021
Skills
- Client communication
- B2B lead generation
- Account management
- Customer relationship management
- Relationship building
- Customer retention
- Cold Calling
- MS Office
- Adobe PS
- Adobe IS
- SEO optimization
- E-commerce
Timeline
Account Manager
DaraFlex
09.2023 - Current
Bachelor of Science - Information Systems
University of California, Riverside