Rafiel Serrano
Los Angeles,CA
Summary
Dynamic leader with a proven track record at The Six Social House, enhancing operational efficiency and profitability through strategic planning and cost control. Responsible for Helping expand company to numerous locations. Excelled in leadership and operations management, boosting sales and fostering high employee satisfaction. Skilled in inventory control and customer relations, achieving significant improvements in service quality and cost savings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
The Six Social House
2009.09 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
The Six Social House
12650 Ventura Blvd.
2011.12 - Current
The Six Social House
26500 Agoura Rd.
2013.10 - Current
Education
High School Diploma -
La Mirada High School
La Mirada, CA06.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Relations
- Staff Training
- Inventory Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
The Six Social House
26500 Agoura Rd.
2013.10 - Current
The Six Social House
12650 Ventura Blvd.
2011.12 - Current
General Manager
The Six Social House
2009.09 - Current
High School Diploma -
La Mirada High School
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