RAFIULLAH NADEEM
Elk Grove,California
Summary
CompTIA A+, Network+, and Security+ certified IT support professional with 3+ years of hands-on experience supporting Windows and macOS environments. Skilled in desktop support, hardware and software troubleshooting, system imaging and deployment, Microsoft 365, Active Directory, networking fundamentals, ticketing systems, user onboarding, and issue escalation. Known for providing reliable technical support, maintaining accurate documentation, and delivering a positive end-user experience while resolving technical issues efficiently.
Overview
1
1
Certification
12
12
years of professional experience
Work History
INSTRUCTIONAL PARAEDUCATOR
Highlands Community Charter and Technical Schools
09.2024 - 07.2025
- Taught operating system basics and Microsoft Office, simplifying complex tasks into manageable steps for easier understanding.
- Provided tailored support to English language learners, ensuring comprehension through translated materials for staff and students.
FACT FINDING AGENT, CLAIM PROCESSING
Employment Development Department (EDD)
01.2021 - 01.2022
- Reviewed claim data and supporting documents to ensure accuracy and compliance with policy standards.
- Maintained case records and coordinated with specialists to resolve sensitive issues effectively.
- Completed tasks remotely while adhering to deadlines and maintaining productivity.
TECHNICIAN
Apple Inc.
01.2018 - 01.2021
- Diagnosed and replaced defective hardware components in Apple computers, phones, and tablets.
- Configured employee workstations, including computers, printers, and network or Bluetooth connections, to ensure functionality for all users.
- Managed SAP user profiles and access controls, facilitating onboarding for new employees in system usage.
- Performed system updates and maintenance while maintaining accurate SAP inventory records and documentation for operational consistency.
Electrical Assembler
MUSAVER EDRIS SAFI ELECTRIC PRODUCTS CO
Kabul, afghanista
01.2014 - 12.2016
- Wired panels and components using hand tools and assembly equipment.
- Installed terminals, connectors, switches, and protective devices on production lines.
- Cut wires to specified lengths and routes, comb, twist, wrap, tie, and attach wires to terminal points.
- Tagged components and tracked usage to maintain accurate inventory records.
- Assembled electrical products following MUSAVER EDRIS SAFI ELECTRIC PRODUCTS CO specifications and work instructions.
Education
Bachelor of Science - Information Technology
GRAND CANYON UNIVERSITY
11-2026
Associate Degree - Information Technology
COSUMNES RIVER COLLEGE
01-2024
Skills
- Microsoft 365: Outlook, Teams, Word, Excel, and OneDrive
- Windows and macOS Desktop Support
- Hardware, Software, and Peripheral Troubleshooting
- Active Directory User and Group Administration
- IT Ticketing Systems and Incident Management
- Issue Escalation and Troubleshooting Workflows
- SLA Tracking and Technical Documentation
- System Imaging, Deployment, and Configuration
- Networking: TCP/IP, DNS, DHCP, and Wi-Fi
- VPN Configuration and Remote Connectivity
- Routing, NAT, and Access Control Lists (ACLs)
- SSH and Remote Access
- Windows Server and Linux Administration
- User Account Setup and Onboarding
Certification
- CompTIA Security+ — Valid through September 2029
- CompTIA Network+ — Valid through September 2029
- CompTIA A+ — Valid through September 2029
IT PROJECTS AND LAB EXPERIENCE
Active Directory: Built a Windows Server lab, configured DNS and DHCP, and practiced user and group management, authentication, and connectivity troubleshooting.
Networking: Completed Cisco Packet Tracer labs covering routing, NAT, ACLs, and network troubleshooting.
Linux: Configured servers and SSH connections; practiced account management, system hardening, and service configuration.
Timeline
INSTRUCTIONAL PARAEDUCATOR
Highlands Community Charter and Technical Schools
09.2024 - 07.2025
FACT FINDING AGENT, CLAIM PROCESSING
Employment Development Department (EDD)
01.2021 - 01.2022
TECHNICIAN
Apple Inc.
01.2018 - 01.2021
Electrical Assembler
MUSAVER EDRIS SAFI ELECTRIC PRODUCTS CO
01.2014 - 12.2016
Bachelor of Science - Information Technology
GRAND CANYON UNIVERSITY
Associate Degree - Information Technology
COSUMNES RIVER COLLEGE