Ragan Hemenway
Haslet
Summary
Accomplished professional with expertise in customer service and HIPAA compliance, previously at Center for Aesthetic Surgery. Boosted sales by 15% through strategic promotion of skincare products. Adept in Nextech and Salesforce, fostering strong customer relationships. Dependable team player with a keen eye for detail, driving operational excellence and client satisfaction.
Overview
7
7
years of professional experience
Work History
Cosmetic Aesthetic Front Desk Receptionist
Center for Aesthetic Surgery
08.2024 - Current
- Maintained strict confidentiality and compliance with HIPAA and clinic policies.
- Greeted and checked in clients, delivering a professional and welcoming first impression.
- Scheduled and confirmed weekly appointments.
- Managed multi-line phones, email, and in-person inquiries with efficiency and discretion.
- Processed payments and receipts while maintaining accurate client records.
- Promoted skincare products and packages, contributing to increased sales by 15%.
- Supported client education by providing information on treatments, aftercare, and promotions.
- Ensured reception and waiting areas were clean, organized, and aligned with luxury standards.
- Collaborated with aestheticians and providers to ensure seamless daily operations.
Alcon Surgical Fax Team/Surgical Inquiries email In Box (Customer Service)
Pro Unlimited (Alcon)
11.2021 - 05.2023
- Provided exceptional customer service at all times.
- Fostered positive relationships with customers through polite interactions.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Tracked outgoing orders to provide shipping status to customers.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Office Manager
Today Dental
03.2021 - 08.2021
- Facilitating to have the front and back office run smoothly, organized and on time.
- Filling and organizing the daily schedule.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Marketing and Sales Supervisor to Concierge Associates
The Westin Maui Resort and Spa
06.2019 - 11.2020
- Coached staff members to develop long-term career goals.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Established and enforced clear goals to keep employees working collaboratively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Provided ongoing training to address staff needs.
- Organized special events such as company picnics or holiday parties for employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Marketing and Sales Concierge Associate
Westin Kaanapali Ocean Resort Villas
11.2018 - 06.2019
- Greet guests and give information regarding Maui and resort.
- Book guests for activities, dinner reservations and processed guest requests.
- Book guests for Time Share Presentation Tours.
- Assisting guests with resort needs.
- Direct guests to anywhere on property or off property for all needs.
Dental Assistant/Front Desk Associate
Raleigh Park Dental
04.2018 - 11.2018
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy and updated patient records with any new information.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took digital X-rays of teeth using radiographic equipment.
- Documented patient records during procedures and added notes taken to treatment chart.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sterilized instruments according to established guidelines and protocols.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Established clean, sterile and welcoming environment for patients.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
Education
ADA Program -
Concorde Career Institute
Portland, OregonGeneral Studies
Portland Community College
Portland, OregonSkills
- Customer service
- HIPAA compliance
- Nextech, Klara and Salesforce
- Critical thinking
- Inventory tracking
- Dependable and reliable
- Inventory audits
- Motivated team player
- Customer relationships
- Data entry
- Organization and categorization
- Reports and Excel spreadsheets generation
- Teamwork and Collaboration
- Billing and payment processing
- Adaptive team player
- Attention to detail
References
References available upon request.
Timeline
Cosmetic Aesthetic Front Desk Receptionist
Center for Aesthetic Surgery
08.2024 - Current
Alcon Surgical Fax Team/Surgical Inquiries email In Box (Customer Service)
Pro Unlimited (Alcon)
11.2021 - 05.2023
Front Office Manager
Today Dental
03.2021 - 08.2021
Marketing and Sales Supervisor to Concierge Associates
The Westin Maui Resort and Spa
06.2019 - 11.2020
Marketing and Sales Concierge Associate
Westin Kaanapali Ocean Resort Villas
11.2018 - 06.2019
Dental Assistant/Front Desk Associate
Raleigh Park Dental
04.2018 - 11.2018
ADA Program -
Concorde Career Institute
General Studies
Portland Community College
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