Summary
Overview
Work History
Education
Skills
Timeline
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Ragen Dodd

Dallas,TX

Summary

Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience

Work History

Clerk

Quicktrip
10.2021 - Current
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Delivered excellent customer service and warmly greeted guests.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Promoted special offers and discounts to customers to maximize sales.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.

Customer Service Representative

State Farm Mutual Automobile Insurance Company
07.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Warehouse Associate

Kohl's Distribution eFulfillment Center
04.2020 - 07.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

High school diploma -

North Mesquite High School
Mesquite
06.2021

Skills

  • Quality Control
  • POS Systems Expertise
  • Customer Service
  • Policy and Procedure Adherence
  • Managing Multiple Tasks
  • Problem-Solving Ability
  • Call Center Operations
  • Warehousing Functions

Timeline

Customer Service Representative

State Farm Mutual Automobile Insurance Company
07.2022 - 06.2023

Clerk

Quicktrip
10.2021 - Current

Warehouse Associate

Kohl's Distribution eFulfillment Center
04.2020 - 07.2021

High school diploma -

North Mesquite High School

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Ragen Dodd