Raghav Goyal

• Supported daily office operations and service teams with routine administrative tasks.
• Assisted employees with common requests and workplace process questions.
• Shared ideas that helped improve team workflow and overall performance.
• Conducted candidate interviews using employer screening guidelines

Customer Account Specialist (May 2021 – Present)

• Mentorship & Training: Served as a reliable resource for new team members, facilitating informal onboarding and coaching to enhance team cohesion and morale.
• Maintained high standards of metric compliance to support operational efficiency.: Consistently exceeds internal benchmarks across the comprehensive FTL Scorecard, including tracking acceptance, tracking consistency, average EDI timeliness, and EDI completeness.
• Financial & Accounting Excellence: Oversee robust accounting practices by maintaining low AR percentages, maximizing collection rates, and ensuring average days-to-send loads to accounting remain streamlined and accurate.

Logistics Coordinator (January 2021 - May 2021)

• Collaborated closely with team members to drive load coverage, efficiency, and MOTT optimization improving overall service levels.

Logistics Account Executive (August 2019 – January 2021)

• Developed and nurtured relationship-driven books of business through effective communication with clients and carriers, managed conflicts professionally, and ensured smooth transitions to accounting.

• Acted as the primary interpersonal bridge between patients, physicians, and medical staff, delivering empathetic communication and cultivating positive service experiences daily.
• Facilitated communication between healthcare providers and laboratory staff, ensuring accuracy in information exchange and supporting timely patient care.
• Organized and maintained electronic patient records, enhancing accessibility and accuracy for healthcare team.

• Collaborated with technical team to uphold quality control standards, enhancing safety and accuracy through effective communication across departments.
• Documented test results adhering to regulatory standards, ensuring compliance and contributing to reliable lab operations.
• Maintained cleanliness and organization of laboratory workspace, supporting efficient workflows and safety protocols.

• Delivered customer-focused residential and commercial installations, building strong rapport with clients in high-pressure environments.
• Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
• Organized inventory of materials and tools for daily operations.