Rahanna Miller-Roberts
McKinney,TX
Summary
Results-driven Sales Agent known for productivity and efficiency in task completion. Bring specialized skills in customer relationship management, negotiation tactics, and market analysis to every project. Excel with top soft skills such as communication, adaptability, and problem-solving to meet and exceed sales targets consistently.
Overview
3
3
years of professional experience
Work History
Sale Agent
TranzAct
Richardson, Texas
05.2023 - 01.2025
- Documented detailed reports of daily activities within the call center environment.
- Analyzed call center data for trends in order to recommend process improvements.
- Drafted scripts for call center representatives based on research results.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided accurate information about products and services to customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
File Lead/Pricing Integrity Representative
Kroger
Allen, TX
03.2022 - 05.2023
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Analyzed key performance indicators to identify effective strategies.
- Answered customer inquiries promptly and professionally.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified opportunities for cross-selling additional products or services.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier Clerk
Kroger
Allen, TX
12.2021 - 03.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted and balanced cashier drawers.
- Developed processes for improving customer service efficiency.
- Implemented strategies for improving customer service experience.
Skills
- Sales follow-up
- Consultative selling
- CRM software usage
- Client analysis
- Resilience under pressure
- Contract preparation
- Sales training
- Key relationship management
- Making offers
- Sales strategy development
- Sales presentations
- Brand awareness
- Building rapport
- Closing sales
- Account development
- Lead generation
- Objection handling
- Sales strategies
- Cross-selling techniques
- Call control
- Forms processing
- Closing deals
- Customer assistance
Timeline
Sale Agent
TranzAct
05.2023 - 01.2025
File Lead/Pricing Integrity Representative
Kroger
03.2022 - 05.2023
Cashier Clerk
Kroger
12.2021 - 03.2022