Rahasia Newton
QUEENS,NY
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Target
05.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Performed cash, card and check transactions to complete customer purchases.
Security Guard
Mulligan Security Corp
01.2023 - 09.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Sales Associate
Dollar Tree
10.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Unarmed Security Guard
Proguard Security
09.2023 - 01.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
Education
Graduate - Engineer
Newtown High School
Elmhurst, NY06.2021
Skills
Customer service
Certification
Fire guard
Timeline
Customer Service Cashier
Target
05.2024 - 09.2024
Sales Associate
Dollar Tree
10.2023 - 04.2024
Unarmed Security Guard
Proguard Security
09.2023 - 01.2024
Security Guard
Mulligan Security Corp
01.2023 - 09.2024
Graduate - Engineer
Newtown High School