Rahatul Islam
Katy,TX
Summary
Dynamic Operations Manager skilled in inventory management, data analysis, and team leadership. Successfully led cross-functional teams to streamline operations, achieving significant improvements in customer satisfaction and compliance. Committed to fostering future leaders through effective training and mentorship.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Whataburger Corporate
Fulshear, TX
05.2021 - Current
- Analyzed performance metrics (QBR's, PRS, and PNL reports) to identify areas for process improvement and cost reduction.
- Led cross-functional teams in executing strategic initiatives that improved customer satisfaction scores. (Qualtrics and CCT)
- Supervised operations staff and kept employees compliant with company policies and procedures. (Training tracker and Train U)
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. (Mclane ordering and Flowers Bread Ordering)
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Student Services Intern
University of Houston
Houston, TX
05.2022 - 02.2024
- Assisted students with academic advising, enhancing their understanding of university resources and services.
- Collaborated with departments to streamline communication processes, improving information flow for student inquiries.
- Organized orientation sessions for new students, fostering community engagement and support during transition periods.
- Developed informational materials that clarified university policies, increasing student awareness and compliance.
Fitness Instructor
Extreme Gym
Columbus, TX
03.2020 - 08.2023
- Designed and implemented personalized fitness programs for diverse clientele.
- Conducted group fitness classes, enhancing participant engagement and motivation.
- Monitored client progress and provided feedback to optimize performance outcomes.
- Trained new instructors on gym protocols, safety standards, and class formats.
Marketing Assistant
Vector Marketing Association
Dallas, TX
09.2022 - 06.2023
- Developed and executed marketing campaigns to enhance brand visibility.
- Conducted market research to identify trends and customer preferences.
- Collaborated with cross-functional teams to streamline project workflows.
- Assisted in creating promotional materials for various marketing initiatives.
Education
Business And Managerial Economics
University of Houston
Houston, TX05-2027
Associate of Science - Business Economics
Blinn College
Brenham, TX05-2024
High School Diploma -
Columbus High School
Columbus, TX05-2021
Skills
- Proficient in Qualtrics (CSS rating)
- Hot Schedules and Workday management
- Mclane and Flowers ordering
- KPI, PNL's, PRS reporting and analyzing
- Training and labor stats with WB managing software's
- Proficient in Excel, Word, and PowerPoint
- CCT proficiency
- Food Cost, Waste and Inventory management
- Hiring, training and promoting future management and leaders
Certification
- Servesafe Managers Certification (May 2022-May 2027)
Languages
English
Native or Bilingual
Hindi
Full Professional
Spanish
Professional Working
Arabic
Elementary
Bengali
Native or Bilingual
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Marketing Assistant
Vector Marketing Association
09.2022 - 06.2023
Student Services Intern
University of Houston
05.2022 - 02.2024
Operations Manager
Whataburger Corporate
05.2021 - Current
Fitness Instructor
Extreme Gym
03.2020 - 08.2023
Business And Managerial Economics
University of Houston
Associate of Science - Business Economics
Blinn College
High School Diploma -
Columbus High School