Raheem Small
East Point,GA
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
9
9
years of professional experience
Work History
Training Manager
Amazon
Forest Park, GA
05.2023 - Current
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational strategies.
- Reduced order processing time by optimizing picking and packing procedures, ensuring timely deliveries to clients.
- Maintained a safe work environment by adhering to safety guidelines, conducting regular inspections, and addressing potential hazards promptly.
Team Leader
IBEX Global
08.2018 - 05.2021
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
Customer Service Representative /Subject Matter Expert
Sutherland Global
08.2016 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Mona High School
Jamaica, Jamaica06.2015
Bachelor of Arts -
The Mico University ( Teachers College )
Jamaica Skills
- Program Management
- Lesson Planning
- Classroom Oversight
- Online Instruction
- Curriculum Planning
- Proficient in Microsoft Office
- New Hire Training
- Product Knowledge
Timeline
Training Manager
Amazon
05.2023 - Current
Team Leader
IBEX Global
08.2018 - 05.2021
Customer Service Representative /Subject Matter Expert
Sutherland Global
08.2016 - 08.2017
High School Diploma -
Mona High School
Bachelor of Arts -
The Mico University ( Teachers College )
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