Raheen Henry
Miami
Summary
Dynamic leader with a proven track record at Toys"R"Us, adept in systems administration and fostering teamwork. Excelled in enhancing system security and team productivity through strategic coaching and technical expertise. Demonstrated exceptional problem-solving and people management skills, significantly improving operational efficiency and collaboration.
Overview
13
13
years of professional experience
Work History
Team Leader
Home Depot
03.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Warehouse Team Leader
Caterpillar
02.2016 - 02.2019
- Supervised warehouse operations by managing employees during shifts.
- Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
- Monitored performance and safety practices of Number-person warehouse staff.
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
- Reduced order processing time by streamlining picking, packing, and shipping procedures for faster delivery times.
Systems Administrator
Toys"R"Us
04.2015 - 02.2017
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
Team Lead
Sports Authority
06.2012 - 02.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma - Computer Engineering
Miami Northwestern
07.2011
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Coaching and mentoring
- Work Planning and Prioritization
- Analytical thinking
- Quality improvement
- Mentoring
- Team Check-ins
- Influencing skills
- Call center operations
- Programming & Software Development
- Networking
- Systems Administration
Accomplishments
- Team Lead of the month
- 5000 community service Hour
- Homer Awards
Timeline
Team Leader
Home Depot
03.2019 - Current
Warehouse Team Leader
Caterpillar
02.2016 - 02.2019
Systems Administrator
Toys"R"Us
04.2015 - 02.2017
Team Lead
Sports Authority
06.2012 - 02.2015
High School Diploma - Computer Engineering
Miami Northwestern
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