Rahel Sissay
Resorts World Las Vegas
Las Vegas,USA
2
Languages
1
Certification
11
years of professional experience
Dynamic and results-driven professional dedicated to contributing to a thriving organization through exceptional client service and the cultivation of a positive workplace culture. Proven ability to engage clients with strong interpersonal skills, ensuring memorable experiences that enhance brand loyalty. Recognized for maintaining efficiency and composure in fast-paced environments while collaborating effectively with team members to drive revenue growth and organizational success. Committed to embodying brand values and serving as a proactive ambassador, consistently striving for excellence in every interaction.
Work History
Cocktail Waitress
10 Months- Delivered prompt drink orders to patrons, enhancing overall customer satisfaction
- Efficiently managed a high volume of tables during busy shifts, ensuring timely delivery of drinks and maintaining customer satisfaction
- Promoted premium spirits, wine selections, and specialty cocktails, contributing to increased sales revenue
- Resolved customer complaints or concerns promptly and effectively to ensure a positive dining experience
- Addressed customer complaints and concerns swiftly, fostering a positive dining experience
Cocktail Waitress
4 Years 8 Months- Provided exceptional customer service to patrons by promptly taking and delivering drink orders
- Showcased extensive knowledge of cocktail menu, enhancing customer experience through informed recommendations
- Efficiently managed a high volume of tables during busy shifts, ensuring timely delivery of drinks and maintaining customer satisfaction
- Built strong relationships with regular customers by providing personalized service and attentive engagement, fostering loyalty
- Handled cash transactions accurately while adhering to established cash handling procedures
- Partnered with bartenders to ensure precise preparation of specialty cocktails and customized drink requests, improving order accuracy
Housekeeping Supervisor
4 Years 9 Months- Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and safety standards.
- Supported housekeeping management in daily operations to enhance team workflow
- Maintained and analyzed work assignment data, preparing regular reports for operational review
- Record and keep data regarding work assignments, and also prepare reports on a routine basis
- Resolved guest inquiries and complaints swiftly to maintain high levels of service satisfaction.
Education
Diploma - leadership
Skills
Drink service
Upselling techniques
Spirits experience
Wine knowledge
Food service
Restaurant experience
Quick task execution
Team collaboration
Effective team collaboration
Hospitality
Certification
- Tam card May 2024 to May 2029
- Food Handler Certification
- ServSafe Alcohol Certification
Additional Information
Authorized to work in the US for any employer
Languages
Amharic
Native or Bilingual
English
Timeline
Cocktail Waitress
Resorts World Las Vegas
09.2025 - CurrentRead More
Cocktail Waitress
South Point Hotel/Casino & Spa
12.2020 - 08.2025Read More
Housekeeping Supervisor
Cancun Resort
01.2016 - 10.2020Read More
E.d Clark High School
Diploma from leadership
Read More