Rahfael DeBruce

Shift Manager

Taco Bell

Sicklerville, NJ

10.2018 - Current

Enforced safety standards throughout the store including proper use of equipment.
Helped employees accomplish tasks during peak periods.
Monitored store operations to ensure compliance with company policies and procedures.
Determined budgets, production goals and rates based on company policies and requirements.
Documented receipts, employee hours and inventory movement.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Prepared operations data to produce comprehensive reports to management.
Reinforced rules to promote superior employee performance.
Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Inspected work areas regularly for cleanliness and organization standards.
Investigated customer complaints regarding merchandise quality or availability promptly.
Resolved conflicts between staff members in a professional manner.
Assisted in resolving escalated customer service issues in a timely manner.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated shift workers for inventory receiving, auditing and restocking.
Developed and maintained positive working relationships with staff, customers, and vendors.
Identified needs of customers promptly and efficiently.
Observed and monitored utilization of equipment.
Assigned tasks to employees and monitored productivity, performance and task completion.
Responded quickly and effectively to emergency situations as they arose.
Directed and led employees and team members on effective operations, methods and procedures.
Provided coaching and guidance to team members when necessary to improve performance.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Coached employees on interactions with customers to drive exceptional service.
Delegated tasks to multiple employees while maintaining efficient workplace.
Conferred with management and subordinates to resolve problems or complaints.
Communicated with other shift managers to facilitate continuum of customer service.
Prepared detailed incident reports following any incidents that occurred during shifts.
Managed daily cash intake by counting out registers and tabulating profits.
Directed and coordinated production activities, encouraging employees to meet specifications.
Enforced company policies, answered coworkers' questions and trained new personnel.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Summary

Overview

Work History

Shift Manager

Education

High School Diploma -

Some College (No Degree) -

Languages

Accomplishments

Skills

References

Timeline

Shift Manager

High School Diploma -

Some College (No Degree) -

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