Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Trane
03.2024 - Current
Loaded, unloaded, and moved material to and from storage and production areas.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Express Lube Lead Technician
Express Oil Change & Tire
05.2023 - 03.2024
Performed troubleshooting and diagnosis on malfunctioning equipment.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Head Cook
Buffalo Wild Wings
04.2021 - 05.2023
Placed orders to restock items before supplies ran out.
Trained kitchen staff to perform various preparation tasks under pressure.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
Lead Sales Associate
Footlocker
01.2019 - 03.2021
Developed and maintained knowledge of current sales and promotions.
Processed and stocked merchandise in accordance with store standards.
Handled cash register operations and customer transactions to process payments.
Trained, coached, and mentored new sales associates for maximum performance.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
Education
High School Diploma -
Spring Valley High School
Columbia, SC
06.2008
Skills
Customer Focus
Performance Improvement
Coaching and Mentoring
Customer Service
Active Listening
Problem Resolution
Team Leadership
Time Management
Timeline
Warehouse Worker
Trane
03.2024 - Current
Express Lube Lead Technician
Express Oil Change & Tire
05.2023 - 03.2024
Head Cook
Buffalo Wild Wings
04.2021 - 05.2023
Lead Sales Associate
Footlocker
01.2019 - 03.2021
High School Diploma -
Spring Valley High School
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