Rahim Powell
3831 N. Smedley Street,PA
Summary
Accomplished Security Officer with a proven track record at Allied Universal Security Services, enhancing facility safety through meticulous surveillance and risk assessment. Skilled in CCTV monitoring and emergency awareness, I excel in creating a secure environment and resolving conflicts, ensuring a 20% improvement in incident response times. Demonstrates exceptional report writing and customer service, fostering trust and safety. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
22
22
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2010 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Package Handler
UPS
06.2006 - 03.2010
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Foot Locker
04.2002 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Computer Animation
The Art Institute of Philadelphia
Philadelphia, PA06.1999
Skills
Report Writing
Incident Reporting
CCTV Surveillance
CCTV Monitoring
Workplace Safety
Security camera monitoring
ID Verification
Emergency awareness
General security
Surveillance
Sports Card Collecting, Portrait Artist, Custom Rug Creator
I have been collecting Sports Cards since I was 13 years old. My collection is very massive. When it comes to drawing portraits, I started when I was about 11. The custom rugs just recently started.
Timeline
Security Officer
Allied Universal Security Services
03.2010 - Current
Package Handler
UPS
06.2006 - 03.2010
Customer Service Representative
Foot Locker
04.2002 - 06.2006
Associate of Arts - Computer Animation
The Art Institute of Philadelphia
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
David KrouskopDavid Krouskop
Unarmed Security Officer at Allied Universal Security ServicesUnarmed Security Officer at Allied Universal Security Services
Felix Puyarena PabonFelix Puyarena Pabon
Sales Representative at Goya FoodsSales Representative at Goya Foods